Floor Manager (Expression of Interest for Store Manager), Melbourne

Job Description

Are you passionate about the fashion industry and eager to kickstart your career? We’re looking for enthusiastic individuals to join our team!

If you are successful in being selected for this role, you will be offered a contract as a Floor Manager and enrolled in a training program. This program designed to prepare you for a Store Manager role and offers you a unique opportunity to gain hands-on experience from industry experts and develop essential leadership skills in a vibrant retail environment.

Please note that progression to a Store Manager role is based on role vacancy and your suitability at the end of the program.

What you will learn:

Comprehensive training and development program

Customer Service Excellence

Store Operations

Business Acumen

People Management and Leadership

Key Responsibilities – Floor Manager:

As the Floor Manager, you play a crucial role in building great customer experiences that not only elevate store sales but deliver an inspiring and inviting atmosphere. With a dedicated team by your side, you'll take the lead in delivering exceptional service and operational excellence. Through your team, you'll weave together a shopping journey that's genuine, personalised and always welcoming.

Offering customers a high level of service through styling advice, product knowledge and store experience

Analysing selling information and working with the store manager to maximise the sales performance of your department

Leading a team of sales assistants to achieve excellent standards of service

Supporting recruitment and ensuring induction and training of new starters is carried out

Assisting the Store Manager in identifying future talents and putting together development plans to support their progression

Overseeing store operations

Being a brand ambassador and providing the best experience for our customers

Stepping into the role of Store Manager in their absence

Qualifications

For the role of Floor Manager, we seek individuals who embody the spirit of Teamwork, Entrepreneurship and Constant Improvement, fostering an environment of collaboration and shared achievements. Your optimistic outlook and flexibility in adapting to evolving circumstances and customer preferences are key attributes we value. You have the ability to take independent initiative, addressing business and customer demands with both efficiency and effectiveness.

What You Need to Succeed:

Knowledge

You understand what makes a great customer experience

Prior retail or customer-facing experience

Motivation

You enjoy creating a positive work environment and leading a team

You are results-focused & enjoy multitasking

You enjoy developing yourself & others

Behaviour

You contribute to building a well-functioning team and embrace different points of view

You stay up to date with the latest trends/customer needs/competitor activity and put forward ideas on how to maximise selling and the customer experience

You support others to grow by giving constructive feedback

You are self-aware, understand that actions have consequences and are respectful and non-judgemental in your interactions

You take initiative and personal responsibility for achieving set tasks and providing our customers with a great experience

You are able to prioritise efficiently and adapt to sudden changes

You communicate clearly & concisely, actively listening to other perspectives

You see opportunities to improve everyday processes

Past Achievements

Experience in driving sales through others

Additional Information

This is a full -time position at COS store within Melbourne.

Company Description

H&M Group is a multi-brand organization comprised of H&M and our Portfolio Brands, including COS, Weekday, & Other Stories, and ARKET.

COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.

Benefits:

We’re committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you’ll enjoy a 25% staff discount across all Group brands (including H&M, COS, Weekday, H&M HOME, ARKET, and & Other Stories)—available both in-store and online".

Inclusion & Diversity

We are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, our thinking, and build meaningful connections with colleagues and customers around the world. That’s why we consider all dimensions of diversity throughout our recruitment process—ensuring our workforce reflects the richness of the communities we serve.