Business Analyst - Support Services Global Support Centre
Skills
About the role
Do you speak fashion? We're hiring, let’s chat!
ABOUT US
Born in Australia, loved around the world.
At Cotton On, we know good style goes well beyond what's in your wardrobe. We’re here to inspire, spark joy and bolster self-expression and creativity. We want our community to feel seen, heard and celebrated, and as a brand, we want to use our voice to make a positive difference in people's lives.
We’re playfully rebellious and always optimistic. Join our world and let's do good things together.
ABOUT THE ROLE
We have an exciting opportunity for a Business Analyst to join our Global Technology team, with a focus on supporting our Digital platforms.
In this role, you’ll partner closely with stakeholders across the business to understand, shape and document requirements that drive meaningful digital outcomes. You’ll play a key role in translating business needs into clear, actionable solutions, ensuring alignment between technology delivery and commercial objectives.
You’ll be responsible for developing business cases, defining requirements and supporting testing, while also assessing feasibility, timelines and impacts to existing systems. Leading analysis activities, gathering insights and validating solutions will be critical to delivering successful outcomes.
This role also plays a key part in building strong cross-functional relationships, mentoring others and contributing to a culture of continuous improvement and innovation within the team.
SKILLS AND EXPERIENCE
5+ years' experience as a Business Analyst working on digital, eCommerce or customer-facing platforms
Demonstrated experience working with at least one enterprise eCommerce platform (e.g. Shopify Plus, Salesforce Commerce Cloud, Adobe Commerce - Magento, BigCommerce Enterprise, SAP Commerce Cloud - Hybris, commerce tools)
Strong understanding of end-to-end eCommerce processes including; Product catalogue management, Search and merchandising, Promotions and pricing, Checkout, Payments, Order management, Fulfilment and returns, Customer accounts and loyalty
Experience integrating third-party platforms including understanding of API integrations
Understanding of modern web technologies and architecture
Proven ability to analyse and document complex business processes and translate them into clear functional and non-functional requirements
Excellent stakeholder engagement skills, with the ability to communicate effectively across both technical and non-technical audiences
Strong analytical, problem-solving and strategic thinking capability to drive continuous improvement
BENEFITS
Competitive salary
Flexible working options & people-first leave initiatives
Access to our world-class Support Centre, with an in-house restaurant & state-of-the-art wellness centre featuring free gym & holistic health services
Subsidised onsite childcare centre
50% off our Brands | Cotton On, Cotton On Body, Cotton On Kids, Rubi Shoes, Typo, Factorie & Supre
24/7 Wellness support – mental health, relationships, family + more
Local & Global career growth
Discounts for you & your family – medical, travel, financial + more
Performance & Peak incentives to reward + recognise our team
Returnity - Paid program for new parents heading back to work
Bring your dog to work
Recognition, team connection moments & more!
Cotton On’s purpose is to make a positive difference in people’s lives. Born in Australia, Cotton On is a global fashion and lifestyle retailer with eight brands across 22 countries and 1,500 stores. Powered by 20,000 team members, who together with our customers, are making a positive impact through one life-changing Foundation. Taking their Aussie lifestyle to the world and delivering Good along the way, Cotton On brands offer youthful fashion and lifestyle products across women's, men’s, kids, body, accessories and stationery.
We are proud of our diverse global workforce of 20,000 team members from countless nationalities, and we strongly welcome and encourage individuals of all backgrounds to apply with us.
We are focused on bringing more voices, experiences and backgrounds to our workforce as we drive diverse and inclusive outcomes for our team and our customers.
If you have any individual needs in order to fully participate in the recruitment process, please contact us at recruitment@cottonon.com.au so we may support you in completing the job application process.
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