Front Desk Coordinator

Hi, I’m Katherine and I’m part of the HR team at Victoria Park Medispa Group, and I’ll be honest, our Front Desk Coordinators are the heartbeat of our clinics. You’re not “just” answering phones or booking appointments. You’re creating first impressions, calming nerves, building trust, and helping our clients feel confident, cared for, and excited about their experience with us.

At Victoria Park, we don’t do ordinary. We’re shaping the future of medical aesthetics in Canada, and that takes warm people, sharp minds, and a whole lot of heart. Intrigued? Keep reading, this might be the opportunity you’ve been looking for.

A Day in the Life as a Front Desk Coordinator

Based at our Grosvenor clinic, you’ll be the first friendly face and voice our client’s experience. Your days are fast paced, varied, and never boring. You’ll juggle client interactions, scheduling, administrative details, and collaboration with physicians and technicians all while keeping the clinic running smoothly and professionally.

Your goal?

To deliver an exceptional client experience from the moment someone contacts us, while supporting our medical and operations teams behind the scenes.

You’ll be:

Welcoming clients in person and on the phone with warmth, professionalism, and confidence

Guiding clients through questions about our medical aesthetic treatments

Booking appointments and ensuring schedules are optimized for physicians and technicians

Managing patient check-ins, checkouts, and re-bookings seamlessly

Processing medical billing and invoices with accuracy and discretion

Providing administrative support to physicians and the Operations Manager

Jumping into special projects and supporting clinic operations as needed

Making sure no detail slips through the cracks

What We’re Looking For

You’re someone who:

Naturally connects with people and enjoys building relationships

Has a positive, proactive, “I’ve got this” attitude

Thrives in a busy environment where no two days look the same

Takes pride in being organized, detail-oriented, and dependable

Loves delivering exceptional service and following through

Can work independently while being a strong team player

Experience in a clinic or healthcare setting is an asset, but attitude, professionalism, and client focus matter most!

Required Skills & Experience

1–2 years of experience in an administrative, coordination, or client-facing role (clinic or healthcare experience is an asset, not a must)

Strong communication skills both verbal and written

Comfort with sales conversations and guiding clients toward the right services

Excellent organizational skills and sound judgment

Strong computer literacy and administrative confidence

Ability to follow processes accurately with limited supervision

Flexibility to support clinic scheduling needs

Background or interest in aesthetics and wellness is a strong asset

What’s In It for You (Why Join Us?)

You’ll have real responsibility from day one, no bench-warming here

You’ll work in a beautiful, professional, and supportive clinic environment

You’ll be part of a team that genuinely values kindness, excellence, and collaboration

You’ll receive employee discounts on our medispa services and skincare products

You’ll have access to health, dental, and vision benefits if you work over 25+ hours/week

You’ll enjoy ongoing training and development, plus access to our company Kindle library

You’ll be eligible to participate in our Learning Matching Fund to support your personal and professional growth

Position Details

Role: Front Desk Coordinator

Type: Full-Time

Must be available Saturday

Who We Are

Victoria Park Medispa is Canada’s leading medical aesthetics provider, with 27 locations nationwide, led by specialists, plastic surgeons, and dermatologists. We’re proud to be named Top Medispa in Canada for three consecutive years, winners of the Consumer Choice Award, and finalists for Canada’s Best Managed Companies.

Only candidates selected for an interview will be contacted.