Design Lead (Kraken Customer)

Help us use technology to make a big green dent in the universe!

Kraken powers some of the most innovative global developments in energy.

We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.

It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.

Kraken Customer

What we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimising resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.

Why we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.

Kraken is the tech platform accelerating the global green transition. We power utilities and innovators around the world with AI-driven systems that manage billing, communication, lifecycle journeys, and operations at a global scale.

Now we’re looking for a Design Lead for Kraken Customer, someone who is passionate about human-centered design, building strong teams, and ready to shape the experiences millions of people (and thousands of operators) rely on every day, and make them feel coherent, intuitive, and unmistakably Kraken.

You’ll lead a talented team of UX/UI designers and own the evolution of Kraken’s customer-facing experiences. Working closely with stakeholders across the business to balance strategic initiatives with client and operational needs, while ensuring our products are inclusive, consistent, and high-quality

Why this role matters:

If we get customer experience right, trust in energy providers increases.

If billing, communication, and lifecycle management become intuitive, renewable adoption accelerates.

If operational and enterprise workflows become clearer and more powerful, our clients succeed faster.

We’re developing “Experience as Infrastructure” to create global impact. Pretty cool, huh?

What you'll do

A customer experience that feels like one system

You’ll lead design across:

Communications – high-volume, high-stakes messaging that builds trust and drives action

Customer Lifecycles – onboarding, servicing, retention, and key inflection moments

Financials & Commercials – billing, payments, tariffs, credits, and complex commercial workflows

Frontend platform experiences – the shared foundations that make consistency and speed possible

Beyond developing great and intuitively designed products, you’ll ensure the entire ecosystem makes sense across end customers, enterprise users, and operational teams.

Coherence at scale (without turning into the design police)

You’ll partner with our Frontend Engineering team to build foundations that allow teams to move faster because of them.

Strengthen Kraken’s design system

Increase reuse across product lines

Embed accessibility from the start

Reduce fragmentation and improve governance without slowing teams

Scaling clarity in how design operates

We’re looking for someone with strong systems thinking and strong ways of working, to sharpen:

Rituals and critique culture

Documentation standards

Collaboration patterns with Product & Engineering

A team that grows sharper under your leadership

You’ll lead and mentor a talented group of UX/UI designers. Your impact will be visible in:

Designers stepping confidently into Senior and Staff scope

Stronger design judgment across teams

Clear quality standards that people respect

What you'll need

Significant experience leading design across complex, multi-domain SaaS products

Immersed but pragmatic use of AI to accelerate research, prototyping, and design with modern design tools and workflows (Figma is our primary design tool).

Human-centred design processes, and knowing when to go deep vs. move fast.

Proven design systems experience in live, scaled environments (governance, adoption, dev collaboration)

Accessibility-first design embedded in production environments (WCAG and beyond)

Experience operating in regulated or high-stakes domains

Clear evidence of developing high-performing designers

Things you'll love in this role

\uD83D\uDC9C Your team: leading a group of thoughtful, talented, and supportive UX/UI designers.

\uD83D\uDC96 The wider Tech team: friendly, collaborative, and deeply knowledgeable people.

\uD83D\uDC9A Our users: close access to Ops and customer teams for research, testing, and real-world feedback.

\uD83D\uDCDA Level-up days: one full day each month dedicated to learning and personal development.

\uD83C\uDF7F Design talks: share ideas, experiments, and learnings or just enjoy and be inspired.

\uD83E\uDDD6‍ ️ Spa days: monthly time to focus on small improvements, experiments, or quick wins for users (plus free lunch!).

✨ …and plenty more. Join us and help shape the future of design at Kraken.

Kraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture.

Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at inclusion@kraken.tech and we'll do what we can to customise your interview process for comfort and maximum magic!

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