Solutions Experience Lead, HP Singapore Customer Welcome Center

Solutions Experience Lead, HP Singapore Customer Welcome Center

Description -

The Customer Welcome Centres (CWCs) are the epicenter of HP’s executive engagement strategy. As Solutions Experience Lead, you will be responsible for designing and delivering high-impact technical experiences that align customer priorities with solution capabilities. Acting as a trusted technical advisor, this role translates customer needs into compelling briefings, demos and technical tours.

This is an onsite 1 8 -month contract role based at the Singapore Customer Welcome Center, 5 days a week . The contract may be renewed subject to business needs and performance.

What a Solutions Experience Lead, HP Singapore Customer Welcome Center doe s at HP:

Briefing & Technical Advisory :

Act as the technical advisor in customer briefing and agenda planning, ensuring alignment with customer priorities and solution capabilities.

Translate customer business and technical requirements into tailored, relevant solution narratives

Participate in pre-briefing preparation calls to clarify customer insights/technical needs, scope and expectations for customer briefings

Tech Experience Program Delivery

Lead technical tours and conduct in-depth solutions deep dive during customer visits

Guide the Demo Lead on implementing demonstrations that reflect customer priorities and real-world use cases

Stay current on new products, technologies and solution updates to ensure accurate and up-to-date presentations

Address advanced technical topics and “hot” industry challenges relevant to customer use cases.

Collaboration & Experience Personalisation

Build strong working relationships with our in-house technical consultants and business teams to ensure technical content reflects industry trends and customer-specific requirements so as to drive relevance and trust

Contribute to the evolution of technical content and storytelling to support diverse customer needs.

Contribute to global best practices for experience quality, repeatability, and measurement.

I ndividuals who do well in this role at HP, usually possess:

Typically has 7 - 10 years of work experience, preferably in consultative or solutions selling, with the ability to uncover technical pain points and align solutions to business outcomes

Excellent communication skills with experience delivering engaging technical presentations, demonstrations and solution narratives to senior IT leaders

Understanding of enterprise IT solutions portfolio, architectures and integration capabilities

Bachelor's degree in a relevant field (Computer Science, Information Systems, Electrical Engineering or similar engineering majors are preferred).

Sustainable impact is HP’s commitment to create positive, lasting change for the planet, its people, and our communities. This serves as a guiding principle for delivering on our corporate vision – to create technology that makes life better for everyone, everywhere.

HP is a Human Capital Partner – we commit to human capital development and adopting progressive workplace practices in Singapore.

#Li-Post

Job -

Marketing

Schedule -

Full time

Shift -

No shift premium (Singapore)

Travel -

Relocation -

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.