Quality Associate

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Position Summary:

Ensure accurate review and quality assurance of payment posting and revenue cycle operations to support reliable financial records and customer account resolution. This position is based in Chennai, India and is an in-person role. This role reports to the Associate Quality Manager.

About The Team:

The Quality Associate will be supporting the delivery and execution of business solutions for the Technology Enabled Services organization. Your mission will be to propose and coordinate the implementation of solutions to improve customer value and athena operational efficiency. The Associate will be an expert in US healthcare domain (Revenue cycle Management, Clinical Document Services and Authorization Management). The position requires analytical thinking, superior attention to detail, and strong communication skills

Essential Job Responsibilities:

50% Business Analysis and Process Improvement

Use data analysis and qualitative evaluation to determine root causes of a problem

Analyze trends to deliver clear and compelling data stories to stakeholders

Design elegant solutions that favor automation, work prevention, and product enhancement over manual workflows

Seek and consume internal and external client feedback to inform decision making and improvement opportunities

Identify opportunities to the value we provide to clients through more or better service(s) using your understanding of customer business problems

Master workflow design and analysis through Lean Six Sigma or other operational engineering techniques, considering impact on dependent processes and ensuring continuity of work delivery

Identify opportunities to the value we provide to clients through more or better service(s) using your understanding of customer business problem

Staying Up to date on changes in healthcare regulations such as HIPAA and federal guidelines and ensuring compliance within the medical billing component

40% Project & Stakeholder Management

Lead initiatives and projects that improve client and operational outcomes over a planning cycle, representing broad subject matter expertise

Creates and curates project plans and initiative roadmap, balancing and setting clear stakeholder expectations and proactively identifying areas of risk

Identify and define success criteria to create transparency and visibility into process success and/or improvement areas

Interface with internal and external stakeholders as needed to remediate pain points and optimize desired outcomes

Need to foster collaboration among the internal and external stakeholders to promote alignment, teamwork and shared accountability in achieving the quality outcomes

10% Mentorship and Training

Provide support, mentoring, and ongoing education opportunities for new hires and colleagues across Operations, creating content and collateral as needed

Shares role specific content knowledge

Actively participates with team and engages peers in learning and understanding

Use AI-assisted tools to accelerate data review, summarize transaction patterns, or draft audit notes; verify outputs and apply professional judgement before finalizing results.

Participate in validation and testing of process or system changes that affect payment posting and AR workflows.

Additional Job Responsibilities:

Assist with ad hoc investigations or escalations that require deeper transaction review.

Support training sessions or create reference guides for payment posting and AR best practices.

Contribute to project work aimed at improving automation, reconciliation, or reporting processes.

Help prepare materials for internal audits or compliance reviews as requested.

Participate in cross-functional meetings to share quality insights and collaborate on solutions.

Provide backup support for related operational tasks during peak periods or team coverage needs.

Expected Education & Experience:

Any UG or PG degree must.

Overall, 5 to 7 years’ experience in US Healthcare industry.

US Healthcare RCM knowledge with expertise on Payment Posting/ AR Management processes

Experience working with cross-functional groups and teams to achieve common goals

Experience interfacing with internal or external customers to achieve a desired objective

Basic awareness of Lean Six Sigma concepts – exposure to Pareto analysis, Cause &Effect diagram, and control charts

About athenahealth

Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.

Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.

What we can do for you:

Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.

We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.

In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.

Learn more about our culture and benefits here: athenahealth.com/careers