Global Billing Operations - Manager

Background:

State Street has established a Global Billing Function, which is responsible for client billing set up and invoicing across all business lines and geographies globally at State Street. Organizationally, it combines all groups performing these activities globally, and also includes centers residing in State Street Shared Service locations in Poland, India and China. Billing Organization owns aspects of business-as-usual activities within billing areas and also drives process improvements and automation.

Basic Purpose of Job:

The Invoice Review Lead will be responsible for all aspects of the invoice billing process including invoice raising, OOPS (Out of Pocket Expenses) invoicing, and invoice review across State Street global businesses spread across countries & regions.

The Invoice Review Lead will manage a large team with a complex engagement model on a day-to-day basis. The individual will be directly responsible for daily management of accurate, consistent, and timely invoice deliverables. This individual will provide subject matter expertise in invoice preparation and review including receivables analytics. The Invoice Review Lead will also be responsible for managing State Street Global Advisors’ invoice production and review.

In addition to Business As Usual (BAU) responsibilities as described above, this role will also be involved in process re-engineering, standardization, and automation efforts.

Responsibilities:-

Business As Usual (BAU) Activities:

General responsibility for all operational invoicing activities

End-to-end responsibility for a major group of the billing process: Invoice preparation and review

Oversee and manage the invoice review team to achieve global consistency and effectiveness in controls; accurate, quality work; and transparency into activities and results. Maintain a robust control environment: process controls, process oversight and process governance responsibility

Develop the team to adopt “owner’s mind set”, work independently, and effectively manage timelines

Manage resources to assist with ad-hoc invoice projects

Measure progress toward goals; and evaluate productivity and team efficiency. Review and assess regularly with team members and with management

May serve as a subject matter expert on particular invoice related issues

Coaches the team and gathers feedback for performance appraisals

Process Re-Engineering, Standardization, and Automation:

Assist with the process Re-Engineering, Standardization, and Automation efforts for invoicing

Responsible for ongoing process improvements

Expectations:

Bachelor’s/Master’s Degree in Finance, CPA Qualified with an experience minimum of 10 to 12 years working with invoices in a global billing function at a large financial services institution.

Knowledge of various services and industry trends of billing methods for those services like Custody services, Sub custodian, trust services and out pocket expense billing, asset management etc.

Experience of building and maintaining strong control environment (risk excellence, experience with SOX, RCSA controls, etc.), establishing policies, procedures and strong internal controls.

Demonstrated leadership in improving/building-out the invoice function for multiple geographies and business areas

Experience assisting with re-engineering processes and driving similar centralization of the end-to-end activities for the major financial institutions

Skills required:

Proficiency in Microsoft Office suite (Excel, Access, PowerPoint, Word, Visio), advance levels of Excel (pivot tables, formulas, excel workbook maintenance best practices)

Knowledge of billing systems

Conceptual understanding of company-wide financial architecture (GL, sub-GL technology, specialized tools) applicable to the above process groups of processes

First level management expertise required

Independent decision-making capabilities, demonstrated thought leadership

Pride of ownership with the ability to deliver high quality results timely

Self-motivated, self-assured, and self-managed

Strong analytical and ability to analyze and summarize complex financial transactions

Strong attention to details

Problem solving skill

Highly organized with ability to multi-task and work under high pressure deadlines

Must be able to work in a fast paced environment

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

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