Lead Business Operations Analyst

Role Overview

The Lead Business Operations Analyst drives the governance and planning rhythms that keep a large, matrixed organisation aligned and execution-focused. This high-visibility role connects strategy, data, and delivery across senior stakeholders, turning complex inputs into clear decisions, tracked commitments, and executive-ready materials.

About the Role as a Lead Business Operations Analyst :

Support workforce governance, including request intake, input validation, and coordination through completion.

Capture and distribute decisions and action items from leadership and governance meetings; clarify ownership, due dates, and follow-up through commitment tracking.

Drive process improvement and automation opportunities, including AI-enabled approaches, across recurring operational workflows.

Coordinate end-to-end planning cadence activities, including kick-offs, submission tracking, review packs, and post-cycle debriefs.

Build and maintain leadership materials across priorities, initiatives, OKRs, and operational updates.

Draft executive-ready communications, leadership briefings, and stakeholder updates.

Improve workflows to increase clarity, speed, and data quality.

Support team capability-building through AI-assisted workflows, templates, and self-service reporting.

About You :

10+ years of experience in business operations, strategy, or governance within a large, matrixed technology or enterprise organisation

Strong writing skills, with the ability to produce concise, executive-ready narratives, tables, and visuals

Proficiency in Microsoft 365 and Power BI; PowerApps or workflow automation experience is a plus

Strong data literacy and sound judgement

Strong organisation and the ability to manage multiple workstreams across teams and timelines

Preferred

Experience in Business Operations, Strategy & Operations, or Chief of Staff roles

Experience preparing governance materials for senior technology leaders

Core Competencies

Structured thinking and problem-solving

Attention to detail and sound judgement

Ownership and accountability

Stakeholder management and collaborative influence

Facilitation and communication skills

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What’s in it For You?

Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.