Principal Consultant – Project Manager

Tech Lead - Automation N

Ready to turn bold ideas into real-world impact?

At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.

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Job Description

Inviting applications for the role of Principal Consultant Project Manager.

We are looking for an experienced Project Manager to lead the delivery of Amazon Connect contact center implementations and Agentic AI-based applications. The role requires strong project governance cross-functional coordination and hands-on experience managing cloud AI and CX transformation initiatives. The Project Manager will ensure successful delivery of scalable secure and business-aligned solutions while managing stakeholders risks and dependenciess.

Responsibilities:

Manage end-to-end delivery of projects involving Amazon Connect AWS services and Agentic AI applications

Define project scope objectives deliverables milestones and success metrics

Develop and manage detailed project plans schedules budgets and resource allocations

Drive adherence to project management best practices (Agile Hybrid or Waterfall)

Ensure projects are delivered on time within scope budget and quality standards

Lead implementation and enhancement of Amazon Connect contact center solutions Agentic & AI Application Delivery

Coordinate integrations with CRM systems ticketing tools analytics platforms and telephony

Manage IVR call flows routing strategies reporting and compliance requirements

Oversee vendor and system integrator deliverables related to Amazon Connect

Manage projects involving Agentic AI solutions (autonomous workflows AI agents conversational AI LLM-based systems)

Coordinate delivery of AI use cases such as virtual agents intelligent routing case automation and decision support

Ensure alignment with AI governance security compliance and responsible AI principles

Collaborate with data science ML engineering and platform teams to ensure scalable AI deployment.

Act as primary point of contact for business stakeholders product owners and technology teams

Facilitate project ceremonies including sprint planning reviews retrospectives and steering committee meetings

Manage cross-functional teams across engineering cloud AI operations vendors and business users

Provide clear proactive communication on status risks issues and dependencies.

Qualifications

Bachelors - Computer Engineering, Bachelors - Computer Science, Bachelors - Information Technology, Masters - Software Engineering

Certifications

AWS Certified Solutions Architect - Professional - Amazon Web Services (AWS)Amazon Web Services (AWS), Certified Kubernetes Administrator (CKA) - CNCF (Cloud Native Computing Foundation)CNCF (Cloud Native Computing Foundation), Red Hat Certified Engineer (RHCE) - Red HatRed Hat

Required Skills

Agile Methodology, Client Relations, Collaboration Tools, Cora APFlow, Design Thinking, Executive Presence, Inclusion, People Leadership, Personal Effectiveness, Risk Management, Storytelling

Language

English

Language Proficiency -

Proficient - C2

Additional Job Location -

Job Type

Regular

Master Skill List -

Automation N

Remote Type -

Office

Work Shift -

Flex Time (India)

Why join Genpact?

Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter

Make an impact – Help global enterprises solve business challenges that matter

Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead

Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.