SVP, Site Reliability Engineering Domain Lead, SRE & Governance, Group Technology

Roles & Responsibilities

Manage a large team of Production Support Personnel across multiple geographical locations covering Applications and Infrastructure

Ensure SLAs on Alerts and Incidents (Application & Infra) are proactively managed and reduce Mean Time To Recover (MTTR) by 20%

Ensure strict adherence to Standard Operating Procedures for recovery across Application and Infrastructure layers

Deliver a playbook for onboarding new tasks / activities covering both Application and Infrastructure support models

Identify opportunities to automate Production support activities (App & Infra) and reduce manual interventions

Drive application and infrastructure improvements including performance, capacity, resilience, and operational stability; eliminate toil through automation

Automate manual activities/processes and system health checks for Production Applications and Infrastructure ; ensure SLIs/SLOs are defined and met

Follow Production Support Processes and provide inputs to continuously strengthen them for App + Infra operations

Provide status to leads, stakeholders and work with vendors to review Infra/Application design, fixes, and production deployments

Coordinate recurring issues and ensure long-term resolution through robust Incident and Problem Management across Infra and Application domains

Work with Infrastructure, Development, and Platform teams for root cause analysis of complex issues and outages

Drive strong stakeholder management with focus on service stability, continuous improvement, and delivery excellence across Infra and Applications

Lead Root Cause Analysis with technology partners and facilitate RCA reviews post incident resolution

Work with Risk teams to respond to Audit & Risk RFIs; manage audit walkthroughs covering Infrastructure and Application controls

Requirements

10–15 years of experience in Banking with minimum 5+ years in a Run-the-Bank (RTB) Lead role covering Application and Infrastructure Support

Strong implementation of Site Reliability Engineering (SRE) principles across Applications and Infrastructure including performance, reliability, monitoring, alerting, and maintenance

Proactive capacity monitoring and observability of Production Infrastructure (compute, storage, network, platform, MF and DB) with automated alerting and reporting

Proven experience in automation of Infra & Application support tasks and reducing manual toil

Build and maintain monitoring and automation solutions for Infrastructure and Application stacks

Drive service improvements by tracking SLIs/SLOs/SLAs and improving system and infrastructure performance KPIs

Strong technical understanding across RDBMS, Unix/Linux, Cloud platforms, and Infrastructure components (servers, network, middleware, containers)

Hands-on knowledge of infrastructure technologies, especially Linux, Database, OpenShift (or container platforms)

Solid understanding of BAU support, Incident/Problem Management, and escalation management across distributed Infra-App environments

Good understanding of Infrastructure architecture, capacity planning, DR/BCP, IT security, and regulatory compliance

Strong collaborator with experience working across global teams and vendors

Ability to present recommendations effectively in both written and verbal formats

Proactive, independent, resourceful, and team-oriented mindset

Location:

DBS Asia Hub

Job:

Technology

Schedule:

Regular

Employee Status:

Full time