Senior Key Account Manager (human)
About the role
Your Mission & Challenge
Own and manage strategic relationships with our most important enterprise customers
Serve as the primary point of contact for executive stakeholders at the C-level and VP level
Independently lead renewal, upsell, and account expansion initiatives
Develop and grow customer relationships through a structured, long-term account strategy
Identify opportunities to increase customer value, adoption, and revenue growth
Collaborate closely with Pre-Sales, Product, Engineering, and Customer Support teams
Drive customer satisfaction, retention, and long-term partnership success
Analyze customer needs and develop tailored growth and success strategies
Take ownership of Net Revenue Retention (NRR) and portfolio growth targets
Act as a trusted advisor, ensuring customers maximize the value of NEURA Robotics solutions
What We're Looking For
7+ years of experience in customer-facing roles within technology, SaaS, automation, or industrial environments
Proven experience managing and growing strategic enterprise accounts
Strong background in renewal management, account expansion, and customer growth metrics such as NRR and customer health scores
Excellent stakeholder management skills with experience engaging executive decision-makers
Strong cross-functional collaboration capabilities and project management skills
Experience working with customer success methodologies, customer health frameworks, and account planning processes
Data-driven approach to portfolio management and customer growth strategies
Strong commercial mindset with a track record of identifying and executing expansion opportunities
Ability to balance relationship management with revenue responsibility
Questions about this role
How do I apply to this Senior Key Account Manager (human) role at NEURA Robotics?
Click "Apply with AI Applyd" above. We auto-fill the application from your resume and answer screening questions in seconds. No copy and paste, no juggling tabs.
What's the typical salary for Customer Success Manager in Germany?
Compensation for Customer Success Manager roles in Germany varies widely by seniority, employer size, and remote vs onsite arrangement. Check the salary range on this listing when published, or browse our Customer Success Manager hub for Germany medians across recent openings.
How fast does AI Applyd auto-apply?
Most applications complete in under 90 seconds. You can track the status in your dashboard and watch the screenshot proof land the moment the application submits.
What ATS does NEURA Robotics use?
AI Applyd supports Greenhouse, Lever, Ashby, Workday, iCIMS, SmartRecruiters, LinkedIn Easy Apply, and most other ATS platforms. If we can submit through the platform, we do.
Want AI Applyd to auto-apply to roles like this?
We tailor your resume per posting, fill the forms, and track replies for you.