Talent Operations Advisor I

The Talent Operations Advisor I is a critical role in helping future associates join the Acosta Group. Your focus is to create a seamless onboarding experience by providing exceptional high-volume support while applying superior associate-focus, communication and organizational skills. You will field questions that range in level of difficulty from candidates and internal partners, and this is where you thrive! You are a person that enjoys helping other people, resolving challenges and appreciates the variety that this opportunity brings. You have strong attention to detail, thrive in a fast-paced environment and you are laser focused on delivering a positive associate experience.

Acosta Group is a collective uniting the most trusted retail, marketing, and foodservice agencies—Acosta, ActionLink, CORE Foodservice, CROSSMARK, Mosaic, Premium Retail Services, and Product Connections. Together, we connect consumers with the brands they love through omnichannel selling, merchandising, brand advocacy, and integrated marketing.

We recognize our associates are the foundation of our success. That’s why we prioritize your growth, development, and well-being to help you reach your full potential. With programs designed to support a fulfilling work-life balance, we offer opportunities that fit your lifestyle and ambitions—whether you’re looking for part-time flexibility or full-time career advancement.

Ready for a career path that’s as unique as you? Discover your path at Acosta Group!

Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting.

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#DiscoverYourPath

The Talent Operations Advisor I is a critical role in helping future associates join the Acosta Group. Your focus is to create a seamless onboarding experience by providing exceptional high-volume support while applying superior associate-focus, communication and organizational skills.

Minimum Qualifications-Education and Experience:

Associate degree

Associate's degree in human resources, Business or related field or equivalent education and experience

Minimum 1 year experience in a customer service or customer support role

Minimum Qualifications-Knowledge, Skills and Abilities

An associate first mindset with dedication to internal customer service and company culture

Strong verbal and written communication skills; demonstrated ability to work effectively with peers, management, teammate and candidates

Strong organizational and time management skills

Strong attention to detail

Ability to manage expectations, process and multiple projects simultaneously

Work Environment and Physical Requirements

The work environment characteristics described are representative of those an employee may encounter while performing the essential functions of this job. Job may require moderate physical effort including lifting materials and equipment weighing less than 50 pounds. This position involves viewing a computer monitor for more than 30% of the time. Personal protective equipment may need to be worn. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

#DiscoverYourPath

Minimum Qualifications-Education and Experience:

Associate degree

Associate's degree in human resources, Business or related field or equivalent education and experience

Minimum 1 year experience in a customer service or customer support role

Minimum Qualifications-Knowledge, Skills and Abilities

An associate first mindset with dedication to internal customer service and company culture

Strong verbal and written communication skills; demonstrated ability to work effectively with peers, management, teammate and candidates

Strong organizational and time management skills

Strong attention to detail

Ability to manage expectations, process and multiple projects simultaneously

Work Environment and Physical Requirements

The work environment characteristics described are representative of those an employee may encounter while performing the essential functions of this job. Job may require moderate physical effort including lifting materials and equipment weighing less than 50 pounds. This position involves viewing a computer monitor for more than 30% of the time. Personal protective equipment may need to be worn. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

#DiscoverYourPath

Serve as the first point-of-contact for future associates resolving their questions related to their outstanding onboarding journey tasks such as I-9, Background consent, required trainings, and access issues. Ensure a positive candidate experience, acting as the future associates guide through the process.

Use case management tool to record inquires and respond to inquiries within the defined Service Level Agreements (SLAs)

Assist Talent Acquisition team to review job profiles and open requisitions as needed

Partner with the Talent Acquisition team to ensure end to end process of redeployments of talent are successful

Seek guidance or escalate more complex and/or confidential inquires/requests to higher level functional support

Maintain confidentiality of department and associate information according to established practices

Meet and exceed metrics and Service Level Agreements (SLAs) where applicable

Perform other duties as required and/or assigned.

While you may be tasked to help with these, your primary job duties will be 360 and testing.

Serve as the first point-of-contact for future associates resolving their questions related to their outstanding onboarding journey tasks such as I-9, Background consent, required trainings, and access issues. Ensure a positive candidate experience, acting as the future associates guide through the process.

Use case management tool to record inquires and respond to inquiries within the defined Service Level Agreements (SLAs)

Assist Talent Acquisition team to review job profiles and open requisitions as needed

Partner with the Talent Acquisition team to ensure end to end process of redeployments of talent are successful

Seek guidance or escalate more complex and/or confidential inquires/requests to higher level functional support

Maintain confidentiality of department and associate information according to established practices

Meet and exceed metrics and Service Level Agreements (SLAs) where applicable

Perform other duties as required and/or assigned.

While you may be tasked to help with these, your primary job duties will be 360 and testing.