Senior Revenue Operations Manager

About Us:

ChowNow is one of the leading players in off-premise restaurant technology. As takeout becomes a vital revenue stream for independent restaurants, our platform helps owners focus on what they do best—serving great food—by offering solutions across the entire digital dining experience. From building branded websites and mobile apps, to powering online orders, managing menus, consolidating delivery, and running targeted marketing, we give restaurants the tools to grow on their own terms.

We support over 20,000 restaurants across North America, helping process $1B+ in gross food sales while saving our partners over $700M in third-party commission fees. Through our white-label ordering solutions, a growing demand network (including Google, Yelp, Apple, and Snap), and a diner-friendly marketplace, we empower independent restaurants to own their customer relationships and avoid inflated pricing and fees charged by 3rd party delivery apps like Uber and Doordash.

Founded in 2012, we’ve navigated rapid growth and transformation—from startup roots through the pandemic boom—and are now beginning an exciting new era under our CEO, Kanika Soni. As we evolve with new leadership and cutting-edge tools, we’re deepening our commitment to helping local restaurants thrive in the digital economy.

About the Position:

The Senior Revenue Operations Manager is responsible for designing, scaling, and optimizing the end-to-end revenue engine across Sales, Partnership, Marketing, and Product. We are seeking a well rounded Revenue Operations professional with a strong focus on top of funnel strategy, marketing operations, and demand generation. This role will partner cross-functionally across Marketing, Sales, Customer Success, and Finance to drive repeatable growth motions, optimize funnel performance, and improve efficiency across the revenue engine.

In this role, you will create and implement high quality reporting and insights to advise our internal stakeholders to make data-driven decisions. This role partners closely with leadership to ensure alignment across strategy, execution, and measurement while building scalable infrastructure for growth.

This role is for a self-starter and problem solver with incredible ability to influence our organization and work cross-functionally with nearly all teams. We’re looking for a team player, who can think quickly on their feet, and navigate a rapidly growing organization to get things done at high velocity and with superb quality.

This role reports directly to the Head of Revenue Operations and will not have any direct reports.

This is a remote role based in the United States. Please note: ChowNow is not eligible to employ in every state and the recruiting team will confirm location and eligibility before moving past initial stages.

WHAT WE LOVE ABOUT YOU:

You put restaurants first. You deeply understand the importance of local restaurants and put them at the center of everything you do. You aim to help them not only survive but thrive.

You celebrate diversity. You recognize that diversity and inclusivity matter. You’re committed to progress, which means everyone gets the support and resources they need, no matter who they are. You have an ability to listen to other team members' ideas and can thrive in an environment that embraces individuality. Everyone’s voice counts.

You raise your hand. You consistently go above and beyond what is asked of you. You help your peers accomplish their tasks while also excelling at accomplishing your own. When you have a smart idea, you raise your hand and share it.

You keep reaching. You set clear ambitious goals. You don’t allow yourself to become complacent with where you’re at and what you’ve done, so you seek out new opportunities and challenges.

Within 30 days you'll...

Complete ChowNow New Hire Onboarding Experience

Learn how the current Business Systems and Revenue Operations team operate.

Meet cross-functional partners across the business and develop a solid understanding of the Revenue Operations mission.

Understand GTM strategy, ICP, funnel stages, and pipeline goals

Shadow and begin attending weekly RevOps meetings

Review current funnel metrics: conversion rates, deal velocity, pipeline coverage, rep productivity and performance

Study existing processes: lead routing, opportunity management, forecasting

Identify quick win projects to own

Within 60 days you'll...

Start providing system support and answering team questions

Track funnel metrics, weekly, monthly, and quarterly departmental KPIs and scorecards

Improve lead routing, scoring, and SLA workflows

Standardize campaign tracking and attribution processes

Hold follow-up meetings with Sales, Marketing, CS to understand pain points

Begin building credibility through project delivery and responsiveness

Present impact metrics to stakeholders & update process documentation for areas of ownership

Drive projects through full lifecycle: requirements build test launch measure

Within 90 days you'll...

Lead cross-functional initiatives requiring coordination across Sales, Marketing, CS

Contribute to quarterly planning and roadmap prioritization focusing on high-impact metrics: speed to lead, deal velocity, forecast accuracy

Attend strategic planning meetings with GTM leadership

Shift from execution-only to strategic thinking + execution

Present accomplishments to leadership and identify areas for next quarter focus

You Should Apply If:

You have 6+ years of experience in Business/Sales/Revenue Operations with a track record of driving strategic decision-making with Sales, Marketing, CX, Enablement, and Partnerships.

You drive automation to reduce manual work and improve speed-to-lead and pipeline hygiene.

You have designed and maintained lead-to-cash workflows including routing, scoring, enrichment, and lifecycle management.

You have owned and optimized top of funnel operations, including lead management, routing, scoring, attribution, campaign tracking, and funnel conversion performance.

Partner closely with Marketing teams to execute, measure, and scale multi-channel campaigns.

You are a strategic operator that can translate company growth strategy into operational execution: territory design, segmentation, forecasting rigor, compensation, funnel performance, systems architecture, and cross-functional alignment.

You have advanced expertise in Microsoft Excel and proficiency in other Office tools, Google Suite, Salesforce and JIRA.

You are organized and excellent at managing competing priorities and complex projects.

You have experience working with large data sets, enterprise reporting and dashboards and data visualization tools such as Tableau, Mode and Looker.

You have applied experience in data visualization and producing meaningful metrics for business operations.

You have excellent analytical and systems-thinking approaches to problem solving, with a proven track record of matching team needs with actionable solutions.

You are focused on results, a self-starter, and have demonstrated success in using analytics to drive the understanding, growth, and success of products, teams and organizations.

You are an effective communicator to various audiences and frequently collaborate with cross functional teams.

You have the capacity to remain flexible, adept at learning new tools and independently problem solve at high velocity and confidence.

About Our Benefits:

Expected Base Salary: $130,00 - $168,000 (depending on candidate location and experience)

Ongoing training and growth opportunities.

A "Best Place to Work" winner multiple times where we focus on creating a great employee experience.

Rock solid medical, dental, and vision plans.

Mental Health Coverage - we offer several programs to support your mental health and wellness goals.

Unlimited Paid Vacation. We expect you to work hard, but still enjoy your personal life

7 weeks of baby bonding time for all new parents (within the first year of birth or adoption), 8 Weeks of Paid Pregnancy Leave.

401(k) Matching

Employer-contributing student loan assistance program or continuing education reimbursement program

Employee Stock Incentive Plan.

Pet insurance for your fur babies

Consistent & fair leadership: we’ll share info, set clear goals, show you respect, and treat everyone fairly.

Enough freedom to spread your wings while still holding you accountable.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. This is not intended to be an exhaustive list of all responsibilities, duties and skills required.

Information Regarding Recruiting Scams: ChowNow does not engage in outreach to prospective candidates by text message about employment opportunities, interviews, or employment offers, and we do not make job offers after only one interview. ChowNow does not ask candidates to submit sensitive personal information (Passport details, banking information, etc.) as part of the interview process. ChowNow employment offers are made by a ChowNow Talent Acquisition team member with a @chownow.com email address only. ChowNow does not ask candidates to provide funds to the company for onboarding, equipment, or supplies. If you receive an employment inquiry or employment offer from a non @chownow.com email address, consider it spam.

Read about your California privacy rights here: https://get.chownow.com/california-privacy-rights-act/

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.