Customer Success Manager - Renewals

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

As a Renewal Specialist, you support the renewal execution of customer contracts and subscriptions, partnering with Customer Success Managers, distributors, and internal teams to ensure timely and accurate renewals across the portfolio.

You will report to the Team Lead or Regional Manager and may work remotely from anywhere in the United States. Your work will be remote, with some travel to customers sites.

Your Responsibilities:

Support renewal execution across assigned contracts and customer accounts

Coordinate with distributors to initiate and track renewal proposals

Ensure renewal documentation is prepared, organized, and communicated effectively

Track renewal status and provide visibility into renewal progress and outcomes

Support low-touch and distributor-led contract motions

Assist Strategic and Regional CSMs with renewal coordination and execution

Maintain accurate renewal tracking in internal systems

Operating Expectations:

Act as the execution support layer for renewals , not the customer owner

Own renewals where no CSM is assigned or where support is required

Collaborate with distributors to ensure proposals are created and delivered

The Essentials - You Will Have:

Bachelor's degree or equivalent relevant work experience.

Legal authorization to work in the U.S. We will not sponsor individuals for employment visa, now or in the future, for this job opening.

The ability to travel 10-20% of the time

The Preferred - You Might Also Have:

3+ years of experience supporting renewals, contracts, or sales operations

Experience working with CRM tools (Salesforce, Gainsight)

Ability to manage multiple workflows and stakeholders

Work experience in the manufacturing or automation industry

What We Offer:

Health Insurance including Medical, Dental and Vision

401k

Paid Time off

Parental and Caregiver Leave

Flexible Work Schedule where you will work with your manager to set a schedule flexible with your personal life.

To learn more about our benefits package, please visit at www.raquickfind.com .

For this role, the total target compensation is from $79,440.00 - $119,160USD Annual of which 80% is base salary and 20% is variable. Actual pay will be based on factors such as skills, knowledge, education, and experience.

This position is part of a job family. Experience will be the determining factor for position level and compensation.

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

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If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7247.