Senior Manager, Operations – Production Control & Planning

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We’re looking for a Senior Manager, Operations – Production Control & Planning to lead daily operational planning and execution at our Henderson Distribution Center. In this role, you will orchestrate workflow, staffing alignment, and production control to consistently deliver customer Service Level Agreements (SLAs) while maintaining high standards for safety, cost efficiency, quality, and workforce performance. You will serve as a critical coordination point between Operations, Planning, Technology, Finance, HR, and Customer teams to drive operational excellence and support business objectives.

Reports to: Senior Director, Distribution & Logistics

About the Job

Lead daily production control and planning for the Henderson Distribution Center, overseeing workflow execution and coordination of customer order volumes into the facility

Ensure planning activities align workload with staffing levels to optimize flow and consistently meet or exceed customer SLAs, Distribution Center Cost per Unit (CPU), and Units per Hour (UPH) targets

Publish and clearly communicate daily operational changes, special requirements, and priorities to all shifts

Partner with Technical Services and Business Technology teams to schedule downtime for preventive maintenance, system upgrades, and operational modifications

Collaborate with Finance and Network Strategy to align forecast assumptions with financial planning and reporting requirements; develop and communicate adjusted operational plans based on guidance

Lead weekly demand planning reviews to communicate staffing and schedule adjustments and ensure operational readiness

Provide senior leadership with clear visibility into demand assumptions, operational risks, and scenario-based tradeoffs

Engage HR leadership to assess and advise on staffing plans or changes that may impact the Collective Bargaining Agreement (CBA)

Maintain daily engagement with Customer and Logistics Service teams to assess available work, customer requirements, and service opportunities

Communicate customer-facing concerns and risks to the Distribution Center Director and support corrective actions to close performance gaps

Escalate transportation, routing, or outbound shipment issues as needed to minimize service disruptions

Own the daily KPI dashboard, ensuring accurate, timely reporting for both Distribution Center and Network visibility

Ensure performance and quality metrics are accurately captured, validated, and communicated daily to leadership and operations teams

Coordinate and compile data for the Distribution Center Monthly Business Review (MBR)

Develop and maintain robust staffing plans for Ecommerce inbound and outbound operations to ensure year-round SLA adherence

Coordinate with site Operations leadership to facilitate labor sharing across Ecommerce and DC operations when required

Partner with Distribution Center and Ecommerce teams to resolve inbound supply gaps and execution challenges

Serve as the Henderson DC Operations Project Subject Matter Expert, providing technical and process input for key initiatives and identifying team members to support implementation and change adoption

Lead chargeback reduction initiatives for the Henderson Distribution Center

Support and execute change management strategies to ensure adoption of new processes, systems, and operational improvements

Uphold company values and Levi Strauss & Co. expectations

Perform other duties as assigned

Management Responsibilities

Hire, lead, and develop team members through effective recruitment, performance management, and ongoing professional development

Mentor and coach supervisors and operations managers, building leadership capability, accountability, and a strong performance-driven culture

Build effective working relationships at all levels of the organization, promoting collaboration and alignment across functions

About You

10+ years of progressive distribution center experience, with at least 3 years in a leadership role within a medium to large facility

Proven experience in Direct-to-Consumer (DTC) and wholesale fulfillment environments with fluctuating volumes

Experience leading operations within a unionized workforce strongly preferred

Strong understanding of distribution financials and cost measurements, including direct and indirect labor, fixed and variable expenses, CPU, UPH, and related metrics

Experience working with Warehouse Management Systems (WMS) and supporting technologies

Solid understanding of distribution flow, systems integration, and automation

Demonstrated ability to establish executable plans, including contingency and scenario planning

Proven ability to lead, motivate, and hold large teams accountable for operational results

Strong problem-solving capability with the ability to quickly assess complex situations and develop practical solutions

Ability to work cross-functionally and manage stakeholders with competing priorities

Skills and Competencies

Communication: Exceptional verbal, written, and listening skills; clearly communicates expectations, risks, and priorities

Leadership: Builds and sustains high-performing teams; develops leaders; empowers decision-making while maintaining accountability

Conflict Resolution: Resolves issues constructively with a focus on collaboration, customer impact, and fair outcomes

Technical Acumen: Strong working knowledge of production control, order fulfillment processes, and warehouse systems (SAP, WCS, Manhattan, Red Prairie, TranMan, Laser Print)

Coaching & Counseling: Encourages open communication, builds trust, ensures adherence to standards, and partners with union leadership on employee matters

Problem Solving: Applies structured analysis, sets priorities effectively, and leads teams through continuous improvement efforts

Change Orientation: Adapts to evolving business needs and supports organizational transformation and improvement initiatives

Physical Requirements

Extended periods of administrative work, meetings, and computer use

Frequent presence on the operational floor, including prolonged walking and standing

Ability to lift up to 50 pounds

EOE M/F/Disability/Vets

LOCATION

Henderson, NV, USA

FULL TIME/PART TIME

Full time

FILL DATE

This position is expected to be filled by 07/21/2026.

Current LS&Co Employees, apply via your Workday account.