Growth Program Manager

Location Address:

9521 San Mateo NE Albuquerque, NM 87113-2237

Compensation Pay Range:

Minimum Offer $0.00 Maximum Offer $0.00 Now Hiring: Growth Program Manager

Summary:

Build Your Career. Make a Difference. We are seeking a skilled Growth Program Manager. The Senior Program Manager, Growth & Strategic Initiatives is responsible for leading and coordinating complex, cross-functional programs that support Presbyterian Healthcare Services’ growth strategy. This role manages a diverse portfolio of initiatives, including technical implementations, ambulatory clinic development, and service line expansions, while also providing direct support to the Chief Growth Officer (CGO) and strategy team on priority strategic projects.

This position requires strong program management discipline, comfort operating across clinical, technical, and operational environments, and the ability to translate strategy into executable plans and executive-ready materials.

This role will report to the Director of Planning & Business Development and will collaborate across the CGO leadership team and our executive cross functional stakeholders. Type of Opportunity: Full time Job Exempt: Yes Job is based: Reverend Hugh Cooper Administrative Center Work Shift: Days (United States of America)

Responsibilities:

This role ensures alignment across the enterprise, to include, as appropriate, technology, delivery system, health plan, finance, human resources, risk management, and other key stakeholders. This role drives structured execution, risk management, and stakeholder communication from initiation through sustainment. Success requires strong expertise in program management, system implementation, and the ability to translate strategic business needs into actionable technical plans.

Program Leadership & Delivery

Lead end to end program delivery for enterprise initiatives including technical programs and other growth strategies such as the building of new ambulatory sites and service line expansions.

Develop program roadmaps, charters, success criteria, KPIs, and reporting frameworks.

Drive cross functional alignment among IT, business operations, HR, finance, sales, and other partner areas.

Coordinate cross-functional teams including IT, clinical operations, finance, facilities, marketing, compliance, and external partners

Develop and maintain program plans, timelines, milestones, dependencies, and risk mitigation strategies

Facilitate decision-making by preparing clear analyses, options, and recommendations

Ambulatory clinic planning, development, and opening

Service line expansion initiatives across clinical and operational domains

Track progress, manage issues, and ensure delivery against scope, timeline, and budget

Technical Execution & Architecture Alignment

Partner with engineering, architecture, and security teams to ensure technical viability and alignment with enterprise standards.

Translate business requirements into clear technical deliverables, sprint plans, and integration specifications.

Oversee vendor coordination, SOWs, and solution delivery expectations.

Ensure alignment between technical solutions and operational workflows

Stakeholder Communication & Change Management

Own communication plans, steering committee updates, executive summaries, and status reporting.

Manage expectations and decision making across diverse stakeholder groups.

Support change management activities including training, documentation, and user adoption planning.

Identify opportunities to improve market share, competitive positioning, and consumer experience.

Risk, Issue, and Dependency Management

Identify risks early, develop mitigation plans, and escalate critical blockers as needed.

Coordinate dependencies across technology teams, external vendors, and business units.

Ensure compliance with security, data governance, and regulatory requirements.

Operationalization & Post Launch Support

Transition projects to operational teams with clear support models, SLAs, and process handoffs.

Monitor adoption, performance trends, and continuous improvement opportunities. improvement opportunities.

Support long term optimization of implemented systems and clinical service lines expansions and clinics as appropriate.

Strategic & Executive Support

Act as a strategic thought partner to the Chief Growth Officer on priority initiatives

Support development of executive-level materials, including PowerPoint presentations, briefing decks, and decision documents for the Executive Leadership Team, Board, and external audiences

Assist with synthesizing complex information into clear, concise narratives for senior leadership

Provide ad hoc support on high-priority strategic projects as needed

Qualifications:

Required Qualifications

Bachelor’s degree required; Master’s degree (MBA, MHA, or similar) preferred

7+ years of experience in program or project management, preferably in healthcare, consulting, technology, or growth-focused roles

Demonstrated experience managing both technical initiatives and operational or facilities-based projects

Exceptional organizational, communication, and stakeholder management skills

Advanced proficiency in PowerPoint and executive-level presentation development

Ability to operate effectively in ambiguity and manage multiple priorities simultaneously

Strong understanding of program management methodologies (Agile, Scrum, Waterfall, hybrid).

Proven ability to lead cross functional teams and influence without direct authority. functional teams and influence without direct authority.

Excellent communication, executive level reporting, and stakeholder management skills. level reporting, and stakeholder management skills.

Strong analytical, problem solving, and prioritization abilities. solving, and prioritization abilities.

Preferred Qualifications

Strong understanding of healthcare operations, ambulatory care, or service line development preferred

Demonstrated experience delivering programs such as:

CRM (Salesforce, Dynamics, HubSpot, etc.) implementations

Enterprise integrations or system modernization

Data and analytics platform deployments

PMP, PgMP, or PMI ACP certification.

Background working in high growth environments or leading transformation initiatives. growth environments or leading transformation initiatives.

Experience with vendor management, RFPs, SOWs, and third party solution delivery. party solution delivery.

All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.

Wellness

Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.

Why work at Presbyterian?

As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.

About Presbyterian Healthcare Services

Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses.

Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.

We're Determined to Support New Mexico's Well-Being | Presbyterian Healthcare Services