Senior Strategic Account Manager - North America (Refining & Petrochemical) Process Analyzers
Skills
About the role
Who We Are
PAC is a leading global provider of advanced analytical instruments for laboratory and process environments serving the hydrocarbon processing industries. Our customers—among the world’s largest refiners, petrochemical producers, and midstream operators—rely on PAC to deliver the technologies required to maintain regulatory compliance, optimize yields, and improve operational productivity.
Your Role
PAC is seeking a senior sales leader to own revenue growth across the full United States and Canada for on-line Process Analyzers in the refining and petrochemical market. This role is based on the Gulf Coast—the world’s largest and most complex refining and petrochemical corridor—and carries national scope, with concentrated focus on key refining hubs including the Gulf Coast (Texas, Louisiana, Mississippi, Alabama, and the Florida Panhandle), the U.S. Midwest and Great Lakes, the West Coast, the U.S. Mid-Continent, and Canadian markets including Alberta and Ontario.
This is a senior individual contributor role for a proven professional who brings established relationships with executive and technical decision-makers at major North American refiners and petrochemical producers, and who can convert those relationships into significant capital bookings immediately.
The individual hired will represent PAC directly to plant managers, operations directors, chief engineers, and procurement leadership, with credibility that translates seamlessly from control rooms to executive boardrooms.
What You’ll Own
Strategic account ownership of the on-line business for PAC’s largest North American customers, including:
Gulf Coast: ExxonMobil, Chevron Phillips Chemical, Marathon, Valero, Phillips 66, Motiva, Shell, Dow, LyondellBasell, CPChem, and major EPCs supporting these operators
Midwest/Great Lakes: BP Whiting, Marathon, PBF Energy, and regional petrochemical producers
West Coast: Chevron, PBF, Valero, and Pacific Rim-oriented refiners
Canada: Imperial Oil, Suncor, Shell Canada, Dow Chemical Canada, and major Alberta and Ontario operators
Quota responsibility for annual bookings and revenue across the full U.S. and Canada territory
Executive-level customer engagement, positioning PAC’s differentiated technologies with senior refinery and petrochemical leadership and influencing multi-year capital investment plans
Strategic management of channel partners and sales representatives across all regions, including margin management, performance accountability, and partner development
Pipeline rigor and forecasting discipline, maintaining accurate projections, a clean CRM funnel, and a rolling 12-month revenue outlook across a large, geographically diverse territory
Turnaround and capital project intelligence, tracking North American turnaround schedules, capex announcements, project timing, and EPC engagement
Competitive positioning against relevant analytical instrument competitors, including: Grabner Instruments, Bartec, Process Insights, Thermo Fisher Scientific, and Eralytics
PAC representation at key industry forums and standards bodies, including: ATC, ASTM, AFPM, and other relevant regional and technical conferences across the U.S. and Canada
What You’ll Bring
12–20 years of experience selling capital equipment or analytical instrumentation into refining and petrochemical markets, with preference for process analyzer experience
A demonstrated track record closing multi-hundred-thousand to multi-million-dollar capital projects
Established, named relationships at refineries and petrochemical plants across North America at both technical and executive decision-making levels; Gulf Coast relationships strongly preferred as a foundation
Bachelor’s degree in Chemistry or Engineering, or a related technical discipline (required); MS or MBA strongly preferred
Deep working knowledge of refinery operations, analyzer lifecycle management, and the refinery capital-approval process
Strong executive presence, with the ability to influence VP-level stakeholders while defending technical solutions at the engineering and analyzer-house level
Advanced proficiency in Excel, polished and persuasive PowerPoint skills, and disciplined use of HubSpot CRM
TWIC card required, or ability to obtain
Ability and willingness to travel up to 50–60% across the U.S. and Canada, with home base on the Gulf Coast
Compensation & Benefits
Competitive base salary, commensurate with a senior-level hire
Performance-based variable compensation
401(k) with immediate 100% vesting on company match
Medical, dental, and vision insurance
Health Savings Account (HSA)
Employee Assistance Program (EAP)
Educational reimbursement
Competitive paid time off (PTO)
Join PAC and be part of a team that values innovation, technical excellence, and customer success. If you’re ready to make an impact, we’d love to hear from you.
We are committed to the protection and promotion of your privacy. In connection with your application for employment with us at PAC, please click on this link to view our Applicant Privacy Notice: https://www.paclp.com/about-pac/careers/view
Compensation
This Customer Success Manager role pays $401k/yr. Within typical range for customer success manager roles in United States.
Questions about this role
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