Account Manager - META - Plano, TX

Who We Are:

Delta, founded in 1971, is a global leader in switching power supplies and thermal management products with a thriving portfolio of innovative energy-saving systems and solutions in the fields of industrial automation, building automation, telecom power, data center infrastructure, EV charging, renewable energy, energy storage, and display, to nurture the development of innovative manufacturing and sustainable cities. As a world-class corporate citizen guided by its mission statement, “To provide innovative, clean and energy-efficient solutions for a better tomorrow,” Delta leverages its core competence in high-efficiency power electronics and its ESG-embedded business model to address key environmental issues, such as climate change. Delta serves customers through its sales offices, R&D centers, and manufacturing facilities, which are spread across nearly 200 locations on five continents. Delta has 158 sales offices, 72 research and development (R&D) centers, and 48 manufacturing facilities worldwide.

Throughout its history, Delta has received various global awards and recognition for its business achievements, innovative technologies, and dedication to ESG. Since 2011, Delta has been listed on the Dow Jones Sustainability™ World Index for 11 consecutive years. In 2021, Delta was also recognized by CDP with leadership-level ratings for its substantial contributions to climate change and water security issues, and was named Supplier Engagement Leader for its continuous development of a sustainable value chain.

Key Responsibilities:

The Account Manager is responsible for managing and growing strategic OEM/ODM customer relationships within Delta’s Thermal Solutions business. This role focuses on account development, customer satisfaction, business growth, cross-functional coordination, and long-term partnership management. The Account Manager serves as the primary customer advocate and liaison between customers and internal teams to ensure the successful execution of business objectives and the delivery of Delta’s thermal solutions.

Key Responsibilities

Develop and maintain strong relationships with key OEM/ODM customers to support long-term business growth and customer retention

Create and execute account strategies to achieve or exceed annual revenue goals, customer satisfaction metrics, and business objectives

Act as the primary point of contact for customer communications, escalations, and ongoing account management activities

Coordinate with internal cross-functional teams, including Product Management, Program Management, Operations, Engineering, and Supply Chain to ensure alignment with customer expectations

Manage customer programs and business activities from opportunity development through production support and post-launch follow-up

Support RFQ coordination, commercial discussions, forecasting activities, and business reviews with customers

Monitor customer demand, project timelines, and operational performance to ensure successful execution and continuity of supply

Identify opportunities for business expansion and drive growth within existing accounts

Facilitate customer meetings, quarterly business reviews, and factory visits to strengthen customer engagement and partnership

Track and analyze account performance, customer trends, and market activity to support strategic planning

Ensure customer concerns and issues are addressed promptly through effective communication and escalation management

Foster collaboration and teamwork across internal departments to support customer success and operational excellence

Job Objectives / Major Responsibilities / KPIs

Achieve overall account revenue and growth targets

Strengthen customer relationships and improve customer satisfaction

Drive successful execution of customer programs and projects

Maintain accurate forecasting and business planning activities

Improve responsiveness and coordination between customer and internal teams

Identify and develop new business opportunities within assigned accounts

Support strategic account planning aligned with company objectives

Key Competencies / Behaviors / Strengths

Strong account management and customer relationship building skills

Excellent communication, presentation, and negotiation abilities

Ability to manage multiple customer programs and priorities simultaneously

Collaborative team player with strong cross-functional coordination skills

Strategic thinker with strong problem-solving and organizational abilities

Self-motivated, results-oriented, and customer-focused

Ability to work effectively in a fast-paced and dynamic environment

Strong business acumen with the ability to understand customer needs and align solutions accordingly

Adaptability and ability to build trust with internal and external stakeholders

Skills & Qualifications

7+ years of experience in account management, program management, customer success, or related business management roles

Experience working with OEM/ODM customers in technology, electronics, thermal, or related industries preferred

Strong English communication and relationship management skills

Proven ability to manage strategic customer accounts and drive business growth

Experience coordinating cross-functional teams and managing customer-facing projects

Bachelor’s Degree required; engineering or business-related field preferred

Strong presentation and organizational skills

Familiarity with thermal/cooling solutions industry is beneficial but not required to be deeply technical

Minimum Qualifications:

Experience & Qualifications

7+ years of experience in business development, strategic account management, or infrastructure sales within data center, energy, power systems, or critical infrastructure industries

Experience working with hyperscale data center operators, colocation providers, utilities, EPC firms, or infrastructure developers

Strong familiarity with:

Data center power architecture

Critical power systems

Microgrids and renewable integration

UPS and backup power technologies

Medium- and low-voltage electrical systems

Modular and prefabricated infrastructure solutions

Understanding of AI/HPC infrastructure requirements and high-density power environments preferred

Bachelor’s Degree in Engineering, Business, or related field required; MBA or advanced technical degree preferred

Strong presentation, strategic planning, and customer engagement skills

Ability to travel as required to support customer and business development activities

Pay Range: USD $150,000.00 - USD $170,000.00 /Yr. Benefit at Delta Electronics Americas:

Life at Delta

This position will include bonus incentives

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