Community Manager

Job Title: Community Manager

Position Type: Full-Time, Remote

Working Hours: U.S. Business Hours

Location: LATAM or Africa Preferred (Remote)

About the Role

Our client is seeking a proactive, relationship-driven Community Manager to oversee and engage a private entrepreneur community of approximately 160 members. This role is centered around daily community engagement, relationship building, member satisfaction, and event coordination.

The Community Manager plays a critical role in fostering meaningful relationships, driving participation, and maintaining a professional, welcoming, and high-energy environment across the community. You will act as the bridge between members, helping create valuable connections while ensuring members remain engaged, supported, and satisfied.

This role is ideal for someone who is outgoing, highly organized, customer-service oriented, and naturally skilled at building relationships and facilitating conversations.

ResponsibilitiesDaily Community Engagement

Actively manage and participate in daily conversations within Slack

Initiate discussions, encourage participation, and maintain strong engagement levels

Foster a welcoming, professional, and energetic community atmosphere

Respond promptly to member questions, conversations, and requests

Encourage meaningful discussions that strengthen member relationships

Relationship Building & Member Connections

Introduce members to one another based on shared interests, industries, or goals

Facilitate peer-to-peer networking opportunities within the community

Build strong relationships with members through proactive communication and engagement

Serve as a connector who strengthens trust and collaboration across the community

Member Satisfaction & Retention

Conduct recurring member check-ins to gather feedback and assess satisfaction

Identify disengaged members and proactively re-engage them

Monitor churn indicators and support retention through relationship-building efforts

Address concerns professionally while ensuring a positive member experience

Continuously improve the member experience through feedback and observation

Event Coordination & Community Experiences

Coordinate member-facing events such as retreats, dinners, virtual meetups, and networking sessions

Manage event logistics, scheduling, communication, and follow-through

Support initiatives designed to deepen member relationships and increase engagement

Ensure events deliver a smooth and high-quality experience for attendees

Engagement Tracking & Reporting

Track engagement metrics including participation levels, member interactions, event attendance, and community activity

Maintain organized records and reporting on member engagement trends

Provide insights and recommendations to internal stakeholders based on engagement data

Use feedback and participation trends to improve retention and community health

Feedback & Survey Management

Manage satisfaction surveys using tools such as Typeform and email campaigns

Analyze member feedback and identify opportunities for improvement

Share actionable insights and recommendations internally

Ownership & Operational Support

Take ownership of overall community health and engagement

Identify operational gaps and proactively implement solutions

Adapt to evolving community priorities and business needs

Support leadership with ongoing community initiatives and member experience improvements

What Makes You a Perfect Fit

Outgoing, proactive, and confident initiating conversations

Relationship-oriented with a strong community-first mindset

Strong customer service instincts and member-focused communication style

Highly organized with strong follow-through and operational discipline

Professional communicator across Slack, email, and video calls

Adaptable, ownership-driven, and comfortable operating independently in a remote environment

Positive energy and enthusiasm for creating meaningful community experiences

Required Experience & Skills

Excellent spoken and written English with a neutral, U.S.-friendly accent

Strong interpersonal and relationship-building abilities

Experience coordinating or supporting member-facing events or communities

Strong communication and stakeholder management skills

Comfortable using Slack, Zoom, Google Workspace, and digital collaboration tools

Reliable high-speed internet and professional remote work setup

Availability to work U.S. business hours across ET–PT time zones

Ideal Experience & Skills

Previous experience in community management, customer success, member success, or relationship management

Background in event coordination, hospitality, customer support, or networking communities

Familiarity with Slack, Typeform, and community engagement platforms

Experience supporting U.S.-based clients or understanding U.S. communication styles

Proven success improving member engagement, satisfaction, or retention metrics

Experience in entrepreneurial, coaching, mastermind, or private membership communities

What Does a Typical Day Look Like?

A Community Manager’s day revolves around maintaining strong member engagement, building relationships, and creating a valuable community experience. You will:

Engage with members daily through Slack conversations and community discussions

Introduce members to one another based on mutual goals and interests

Monitor participation levels and identify members needing additional engagement

Coordinate event logistics and communicate upcoming community activities

Conduct member check-ins and gather feedback

Review engagement data and provide insights to leadership

Support retention by proactively strengthening member relationships

In essence: you are the heartbeat of the community, ensuring members feel connected, supported, and engaged every day.

Key Metrics for Success (KPIs)

Consistent daily engagement and participation within Slack

Member satisfaction and retention rates

Event attendance and participation levels

Number and quality of member introductions facilitated

Reduction in churn and improved member engagement

Accuracy and consistency of engagement tracking and reporting

Interview Process

Initial Phone Screen

Video Interview with Pavago Recruiter

Practical Task (Community Engagement or Member Connection Scenario)

Client Interview

Offer & Background Verification

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