Service Centre Manager - Automotive Glass

Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity.

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Lead a high‑performing team. Shape customer experience. Grow with a global market leader.

O’Brien® Automotive Glass is looking for an experienced, motivated and people‑driven leader to take on the full‑time role of Service Centre Manager at our Traralgon Automotive Glass Service Centre.

If you’re energised by leading teams, delivering exceptional customer service and driving operational success, this is your opportunity to join a supportive leadership group within a world‑leading brand.

Why You’ll Love This Role

As the Service Centre Manager , you’ll be the heartbeat of our local operation—leading a dedicated team, building strong customer and insurer relationships, and ensuring our service centre runs smoothly and efficiently.

You’ll work closely with an experienced Network Area Manager and senior leadership team who are committed to your growth and success.

What You’ll Be Doing

Leading and inspiring your team to deliver outstanding customer service

Managing key stakeholder relationships including customers, insurers and local suppliers

Overseeing daily and weekly scheduling to ensure workflow efficiency

Coaching and developing team members through ongoing learning opportunities

Monitoring performance, meeting KPIs and managing budgets

Driving a culture of safety, quality and continuous improvement

About You

You’re a people‑first leader who thrives in a fast‑paced, hands‑on environment. You bring energy, initiative and a genuine passion for customer service.

You will also bring:

Experience as a People Leader (or ready to step into your first leadership role)

Strong stakeholder management and communication skills

Confidence analysing branch data and using systems effectively

A collaborative leadership style with the ability to influence and motivate

A commitment to business growth and operational excellence

Background or interest in the automotive industry (highly regarded)

What’s In It For You

Supportive and experienced senior leadership team

Employee discounts across O’Brien® services and partner brands

Ongoing learning, development and career progression

Incentive scheme based on performance

Laptop and phone provided

Uniform supplied

Recognition and reward programs

Community service and volunteering leave

Be part of a trusted, iconic Australian brand

Ready to Lead With Us?

If you’re passionate about people, customer experience and operational success, we’d love to hear from you.

Must have full Australian working rights.

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At O'Brien® , we put our customer at the heart of everything that we do, serving more than 360,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. O'Brien is also part of Belron ® , worldwide leader in vehicle glass repair, replacement and recalibration services, operating in 40 countries across 6 continents

Privacy: To review and consider your application, O'Brien® collects personal information. To understand what is collected and why, carefully review the Applicant Privacy Notice presented during your online application and/or review our Privacy Policy and Terms of Use .

Agencies: O'Brien® does not accept unsolicited resumes or outreach from recruiting agencies. Absent a signed agreement and approval from O'Brien® to submit candidates to a specific requisition, we will not approve payment to any third party.