Sales Consultant - Capital Upsell

Sales Consultant - Existing Business Various shifts available

Grow Existing Customers. Drive Value. Build Success.

At Epos Now, we're passionate about helping businesses thrive.

Our mission is simple: provide one platform that allows merchants to run and grow their business from anywhere. From point of sale and payments to inventory, online ordering and business management tools, we give our customers everything they need to succeed.

We're looking for ambitious, commercially minded sales professionals to join our Existing Business team. This is not a cold-calling new business role.

Instead, you'll work with our existing customer base, helping them unlock more value from their Epos Now solution through payments adoption, apps and additional services.

If you enjoy building relationships, uncovering opportunities and helping customers achieve better outcomes, we'd love to hear from you.

What you will be doing

Reach out to our existing customer base through outreach campaigns

Speak with customers via inbound calls, dial lists, reports and live chat

Champion new product launches and educate customers on the benefits of new features and solutions.

Respond to inbound leads submitted through the back office, app store and hardware store

Support customers who are upgrading their solution

Work closely with the KYC and Saves teams to resolve any issues raised by customers

Liaise with the KYC team to ensure customer purchases are completed smoothly and book integration calls with the Integrations team

Maintain accurate records of opportunities and activity within the CRM system

Manage a pipeline of upsell opportunities and follow through to completion

Meet or exceed upsell revenue targets and performance measures

Help customers understand how additional products and services can enhance their current solution

Support customer retention by recommending solutions that genuinely benefit their business

What we are looking for

Strong communication skills and confidence speaking with customers

Good understanding of the Epos Now platform and product offering

A proactive approach to identifying opportunities and solving problems

Ability to manage activity and opportunities through CRM systems

Comfortable working towards performance measures and targets

A customer focused mindset with the ability to build rapport and trust

Strong commercial awareness and ability to spot growth opportunities

What Success Looks Like

Consistently achieving or exceeding sales targets.

Driving successful hardware and software upgrades across the customer base.

Delivering a positive customer experience that increases loyalty and retention.

Maintaining a healthy sales pipeline and strong conversion rates.

Collaborating effectively with internal teams to deliver great outcomes for customers.

Why Join Epos Now?

At Epos Now, we put merchants first. We embrace technology to work smarter, move faster and deliver better outcomes for our customers.

You'll be joining a business that encourages ownership, innovation and continuous growth, where your success directly contributes to helping thousands of businesses thrive.

If you're passionate about sales, technology and helping customers grow, we'd love to hear from you.

Our Interview Process

If your application is successful, we'll invite you to take part in a simple two-stage interview process:

Stage 1 – Initial Conversation

A short telephone call with a member of our Talent Team to discuss your experience, motivations and what you're looking for in your next role.

Stage 2 – Hiring Manager Interview

A face-to-face interview with the Hiring Manager, giving you the opportunity to learn more about the role, showcase your skills and experience, and ask any questions you may have about joining Epos Now.

We aim to keep our recruitment process straightforward, engaging and respectful of your time, ensuring you have a great experience from application through to offer.