Counter Manager - Chelmsford
About the role
Overview:
Benefit is Glowing… We Mean Growing… and we are currently searching for a Full-time Counter Manager to make real connections in John Lewis Chelmsford.
As a Counter Manager, you'll be instrumental in achieving sales targets and creating exceptional customer experiences
Responsibilities:
As a Counter Manager, your missions, will be as follows:
Sales Management: Lead and motivate Brow and Beauty Experts to hit and exceed sales goals, ensuring high service standards. Delegate effectively and inspire the team to maximize performance.
Brow Services & Revenue Generation: Provide waxing, tinting, and tweezing services to ensure exceptional customer satisfaction, leading to repeat appointments and increased service revenue.
Target-Driven Sales: Personally connect with customers, demonstrate products with passion, and consistently achieve your individual sales targets and contribute to the overall counter goals.
Teamwork and Motivation: Conduct engaging daily team meetings, promote open communication, and recognize achievements to keep the team focused on crushing individual and counter targets.
Business Growth: Develop innovative in-store and external events through strategic linkups, collaborations, product launches, and impactful charity initiatives to boost sales and brand awareness.
Stock Optimisation: Ensure the counter is always fully stocked, monitor inventory levels closely, and immediately report concerns to the Area Manager to minimise lost sales opportunities.
Communication Leadership: Act as a key communicator between store/department managers and area managers, ensuring important information flows smoothly and the counter team is always informed.
Efficient Administration: Oversee daily, weekly, monthly, and annual administrative tasks, supporting the Area Manager and ensuring smooth store operations.
Staff Scheduling Excellence: Create fair and effective monthly staff rotas that optimize coverage and support sales goals.
Brand Presentation: Maintain exceptional hygiene and housekeeping standards for the counter and displays, ensuring a visually appealing and professional shopping environment at all times.
Qualifications:
The Bene-Fit for a Counter Manager:
Dynamic, enthusiastic, and sales-driven
Passion for make-up and Retail with a focus on achieving sales targets
Result-oriented, who likes a challenge and exceeding sales expectations
Desire to provide a unique customer experience that drives customer loyalty and repeat business
Flexible availability including weekends, late nights, Bank holidays and holiday periods.
Minimum 6 months retail experience with a passion for sales success
Minimum 6 months of management experience
Bold Brows and even Bolder Opportunities as a Counter Manager!
The brand behind Benetint, The POREfessional, BADgal BANG!, and probably at least one eyebrow product in your bag. (After all, we're the world's No. 1 brand dedicated to eyebrows.)
At Benefit, we are all about feeling good, and nothing feels as good as belonging.
Benefits of our Counter Manager Position:
Product Discount
Staff Sale
New Launch Gratis
Annual Leave
Full Training provided
Refer a friend scheme
Competitive Commission Scheme
Come paint the world PINK with us!
Apply to become a Counter Manager
We use video interview as part of our recruitment process, but if you have additional needs that requires some flexibility, please contact careersatbenefit@benefitcosmetics.com.
Questions about this role
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