IN_Senior Associate_Oracle CX_Oracle_Advisory_Mumbai

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Oracle

Management Level

Senior Associate

Job Description & Summary

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.

Those in Oracle technology at PwC will focus on utilising and managing Oracle suite of software and technologies for various purposes within an organisation. You will be responsible for tasks such as installation, configuration, administration, development, and support of Oracle products and solutions.

Why PWC

At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us .

At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations.

Job Description & Summary

A career within PwC's Oracle Services Practice, will provide you with the opportunity to help organizations use enterprise technology to achieve their digital technology goals and capitalize on business opportunities. We help our clients implement and effectively use Oracle offerings to solve their business problems and fuel success in the areas of finance operations, human capital management, supply chain management, reporting and analytics, and governance, risk and compliance .

Job Position Title: Senior Associate – Oracle – Oracle Fusion CX – Advisory - Mumbai

Responsibilities:

Lead the implementation, configuration, and customization of Oracle Fusion CX modules including Sales Cloud, Service Cloud, Marketing Cloud, and Customer Data Management.

Collaborate with business stakeholders to gather requirements and translate them into Oracle Fusion CX solutions.

Design and develop scalable and robust CX cloud solutions to improve business processes and customer experiences.

Perform system integration with other Oracle modules (ERP, HCM) and third-party applications as needed.

Conduct system testing, issue resolution, and post-implementation support to ensure smooth operations.

Provide training and documentation to business users and support teams.

Work closely with cross-functional teams including Sales, Marketing, Customer Service, and IT to drive CX transformation initiatives.

Stay updated with the latest Oracle Fusion CX innovations and best practices to advise and improve processes.

Manage and mentor junior consultants and analysts on Oracle Fusion CX capabilities.

Assist in developing project plans, timelines, risk analysis, and status reporting to leadership.

Mandatory skill sets

Demonstrated expertise in at least one Oracle Fusion CX module: Sales Cloud, Service Cloud, Marketing Cloud, or Commerce Cloud.

Strong knowledge of Oracle Fusion CRM architecture, data model , and integration capabilities.

Experience with Oracle Integration Cloud (OIC), SOA Suite, or other middleware tools is a plus.

Proficient with Oracle Cloud applications configuration, workflow, approval management, and personalization features.

Good understanding of customer experience concepts and CRM best practices.

Experience collaborating in Agile/Scrum environments.

Excellent problem-solving, communication, and stakeholder management skills.

Oracle Fusion CX certification(s) is highly desirable.

Preferred skill sets

Familiarity with Oracle ERP and HCM cloud products for cross-functional implementations.

Knowledge of Java, SQL, and PL/SQL for technical troubleshooting and data migration.

Change management and user adoption experience.

Years of experience required

4 - 7 Yrs experience

Education Qualification

BE/BTech /MBA/MCA/C As

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required: Bachelor of Technology

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Oracle Customer Experience (CX)

Optional Skills

Accepting Feedback, Active Listening, Analytical Thinking, Business Transformation, Communication, Creativity, Design Automation, Embracing Change, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, Learning Agility, Optimism, Oracle Application Development Framework (ADF), Oracle Business Intelligence (BI) Publisher, Oracle Cloud Infrastructure, Oracle Data Integration, Process Improvement, Process Optimization, Self-Awareness, Strategic Technology Planning, Teamwork, Well Being

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date

June 17, 2026