Thayer Lumber - Internal Sales Lead

About Thayer Lumber

Serving Sault Ste. Marie and the surrounding area since 1905, Thayer Lumber is a long-standing, family-owned business known for quality lumber, manufacturing expertise, and dependable customer service. We proudly support residential, commercial, and industrial customers with a full range of products, from building materials and custom planed lumber to pallets, crates, and specialty wood manufacturing. With a century of craftsmanship behind us, we continue to build strong customer relationships through responsive service, operational excellence, and a commitment to delivering solutions that meet our customers’ needs.

The Opportunity

Thayer Lumber is seeking an Internal Sales Lead to serve as the central point of coordination between customers, production, operations, and logistics. This role is responsible for managing customer inquiries, preparing accurate quotes, processing orders, and ensuring a seamless experience from initial contact through delivery. The ideal candidate is highly organized, customer-focused, and thrives in a fast-paced environment where communication, attention to detail, and relationship management are critical. This position plays an important role in supporting revenue growth, strengthening customer relationships, and ensuring our manufacturing and distribution operations consistently deliver exceptional service.

Key Responsibilities

Customer Service & Order Management

Serve as the primary point of contact for customer inquiries, orders, and account support.

Prepare and issue accurate quotes, ensuring pricing, specifications, and lead times are communicated clearly.

Process customer orders and coordinate updates throughout the order lifecycle.

Follow up on quotes, orders, and deliveries to ensure customer satisfaction and retention.

Resolve customer concerns professionally and escalate issues when required.

Maintain strong relationships with existing customers through responsive and proactive communication.

Sales Support & Coordination

Support external sales and business development activities by preparing quotes, proposals, and customer documentation.

Coordinate with production, procurement, and logistics teams to confirm inventory availability, production schedules, and delivery timelines.

Ensure accurate transfer of information between customers and internal departments.

Provide product information, technical details, and supporting documentation to customers as required.

Assist with managing sales opportunities and customer communications throughout the sales process.

Quoting & Pricing Administration

Prepare detailed and accurate quotations based on material costs, labour requirements, production timelines, and freight considerations.

Maintain current pricing information and product data.

Support pricing reviews and adjustments in collaboration with management and operations teams.

Ensure quote accuracy and consistency with company standards and profitability objectives.

Sales Reporting & CRM Management

Maintain customer records, sales activity, quotes, and orders within CRM and order management systems.

Monitor and report on key sales metrics including quote conversion rates, order volume, and customer activity.

Generate reports and provide insights to management on customer trends and sales opportunities.

Ensure all customer interactions and sales activities are documented accurately and consistently.

Cross-Functional Collaboration & Continuous Improvement

Work closely with operations, manufacturing, and logistics teams to ensure orders are fulfilled accurately and on time.

Identify opportunities to improve internal sales processes and customer experience.

Support the development and maintenance of sales procedures, templates, and documentation.

Assist with onboarding and training of new team members as required.

Contribute to continuous improvement initiatives that support operational efficiency and customer satisfaction.

What You Bring

3+ years of experience in inside sales, customer service, account coordination, or order management.

Experience in lumber, building materials, manufacturing, industrial distribution, or a related industry is considered a strong asset.

Strong understanding of quoting, customer service, and order fulfillment processes.

Proficiency with Microsoft Office and CRM, ERP, or order management systems.

Exceptional communication and relationship-building skills.

Strong organizational skills with the ability to manage multiple priorities simultaneously.

High attention to detail and commitment to accuracy.

Proven problem-solving abilities and a customer-first mindset.

Post-secondary education in Business, Sales, or a related field is considered an asset.

Why Join Thayer Lumber

Join a respected Northern Ontario company with over 120 years of history and community involvement.

Be part of a collaborative team that values customer service, accountability, and continuous improvement.

Play a key role in supporting customers and driving business growth across multiple market sectors.

Work in an environment where your contributions directly impact customer satisfaction and operational success.

Enjoy a stable, full-time opportunity with a trusted and growing organization.

If you are a customer-focused professional who enjoys building relationships, coordinating solutions, and supporting business growth, we encourage you to submit your resume and join the Thayer Lumber team.