Vice President of Operations & Systems

About Us

Since 2013, Mine & Yours has been leading Canada’s luxury resale movement. We’re a recognized destination for buying and selling authentic pre-owned luxury goods, serving a loyal in-store and online community of fashion lovers worldwide.

Our vision is to create a fashion community that values luxury, quality, and sustainability. By extending the life of luxury pieces, we help reduce fashion waste while making high-end fashion more accessible. What sets us apart is our highly curated collections and inspiring, welcoming boutiques where every visit brings the excitement of discovering something new.

About the Role

We are looking for a strategic and hands-on Vice President of Operations & Systems to evaluate, streamline, and modernize how our business operates. This role will report directly to the Chief Operations Officer.

This role will lead a comprehensive review of current processes, workflows, and systems across retail, e-commerce, inventory, logistics and vendor management, clienteling, and internal operations to identify opportunities to improve efficiency, scalability, execution, and cost effectiveness.

Working closely with leadership, you will assess current-state operations, identify friction points, and design a more integrated and scalable operating model supported by the right processes, systems, and technology, and AI-enabled solutions.

A key focus includes strengthening inventory management and controls, including inventory counts, accuracy, reporting, and visibility. You will also support financial planning and operational decision-making through business analysis, financial acumen, and data-driven insights. You will partner cross-functionally to streamline workflows, improve accountability, and enhance loss prevention.

Success in this role means reducing complexity, improving cost efficiency, increasing system adoption, strengthening inventory and operational accuracy, improving cross-functional data flow, and enabling faster, higher-quality decision-making across the business through the effective use of AI, automation, and analytics.

This role may be based in Vancouver, BC or Toronto, ON, and will require occasional travel.

Responsibilities:

Business Process Optimization

Evaluate and optimize end-to-end workflows across retail, e-commerce, inventory, clienteling, and internal operations to improve efficiency, scalability, and execution.

Identify operational gaps and redesign processes to streamline, standardize, and automate workflows across the business.

Develop and implement scalable operating models, SOPs, and best practices that enable consistency, operational excellence, and long-term growth.

Lead continuous improvement initiatives to enhance productivity, efficiency, and overall customer and employee experience.

Leverage AI tools and automation opportunities to redesign and optimize operational workflows.

Systems Strategy, Integration & Enablement

Assess the current technology ecosystem and partner with technology leadership to define scalable system architecture and identify opportunities to optimize, consolidate, or implement business systems.

Partner closely with the technology lead to align business needs with systems architecture and scalable solution design

Improve system connectivity, automation, and end-to-end data flow to enable accurate, real-time business insights and operational efficiency.

Drive system adoption through training, change management, and cross-functional enablement.

Oversee testing, rollout planning, and business readiness to ensure successful implementation of new tools, systems, and processes.

Financial & Inventory & Logistics

Oversee operational financial performance, inventory management, and logistics functions to drive profitability, scalability, and service excellence.

Partner with leadership on budgeting, forecasting, and financial planning to support strategic decision-making and business growth.

Develop and maintain KPI frameworks, dashboards, and reporting tools to ensure visibility, accountability, and data-driven decision-making across the organization.

Analyze financial and operational performance to identify trends, risks, and opportunities for improvement and cost optimization.

Optimize inventory planning, stock management, fulfillment, and logistics processes to improve accuracy, turnover, and customer experience.

Establish scalable operational controls, governance processes, and reporting frameworks to ensure compliance, consistency, and performance standards.

Cross-Functional Delivery & Change Management

Act as a strategic partner between business and technical teams to translate operational needs into scalable solutions.

Lead cross-functional transformation initiatives from design through execution, ensuring alignment across stakeholders.

Drive change management strategies to support successful implementation, adoption, and sustained process improvement.

Define success metrics and reporting frameworks to measure impact, performance improvements, and business outcomes.

Foster collaboration, accountability, and continuous improvement across teams and functions.

Champion AI adoption across the organization by driving awareness, training, and integration into operational workflows.

Qualifications

8+ years’ experience in business analysis, business operations, operational excellence, process improvement, systems transformation, or management consulting

Proven experience analyzing and improving business processes and translating requirements into scalable, system-enabled solutions

Experience supporting or leading systems implementations, integrations, and optimization across platforms (e-commerce, POS, inventory, CRM, etc.)

Strong understanding of process mapping, workflow design, and change management principles

Experience partnering with technical stakeholders (eg. IT leaders, vendors, implementation partners) to deliver business outcomes

Strong project management skills with ability to manage multiple priorities in fast-paced, ambiguous environments

Analytical problem-solving skills with a data-driven approach to decision-making and performance tracking.

Financial acumen with experience supporting budgeting, forecasting, cost optimization, and operational P&L

Strong understanding of AI, automation, and data/analytics tools (e.g. predictive analytics, workflow automation, AI-enabled decision support

Excellent communication and stakeholder management skills with ability to influence across teams and levels

Experience with SOP development, process documentation, and systems adoption is an asset

Experience in retail, luxury, e-commerce, or omni-channel environments is preferred

Benefits

Comprehensive benefits package including: extended health, dental, and vision care.

Access to a virtual healthcare platform and Employee & Family Assistance Program

Generous product discount and exclusive access to curated inventory

Opportunities for professional development and growth within the business

A collaborative, entrepreneurial environment where your impact is visible

The opportunity to work alongside a passionate team with a shared love for luxury and fashion