Associate Services Engineer

Company Overview:  About SS8 Networks: As a leader in Lawful and Location Intelligence, SS8 helps make societies safer. Our commitment is to extract, analyze, and visualize the critical intelligence that gives law enforcement, intelligence agencies, and emergency services the real-time insights that help save lives. Our high-performance, flexible, and future-proof solutions also enable mobile network operators to achieve regulatory compliance with minimum disruption, time, and cost. SS8 is trusted by the largest government agencies, communications providers, and systems integrators globally.

Position: Associate Services Engineer

Location:  USA - Remote

Job Description: As an Associate Services Engineer, you will support the successful deployment and integration of SS8’s solutions at customer sites. Working closely with senior engineers, project managers, and customers, you will assist in installing, configuring, and testing high-availability systems across a range of environments, including telecom networks, data centers, and cloud platforms. This role will require occasional domestic and international travel (up to 25%).

Duties/Responsibilities of Position:

Assist in the installation and configuration of SS8 lawful intelligence and analytics solutions.

Participate in system integrations involving telecom network elements (e.g., DPI, probes, mediation systems).

Support on-site and remote deployments, ensuring solutions meet customer and regulatory requirements.

Work with senior engineers to troubleshoot issues, escalate bugs, and verify fixes.

Run system health checks, perform acceptance testing, and generate implementation documentation.

Maintain accurate records of implementation progress and provide timely status updates.

Learn and understand protocols such as TCP/IP, SIP, GTP, HTTP, Diameter, and lawful intercept standards (e.g., ETSI, CALEA).

Collaborate with internal R&D and QA teams to ensure product readiness for deployment.

Comply with information security standards and customer confidentiality requirements.

Provide remote support to customer base

Position Specific Competencies/Skills Required:

Essential:

Basic understanding of networking concepts (IP addressing, routing, firewalls, VLANs).

Familiarity with Linux/Unix environments and command-line usage.

Interest in cybersecurity, telecom infrastructure, or law enforcement technologies.

Strong problem-solving mindset and attention to detail.

Willingness to travel occasionally to customer locations (domestic and international).

Excellent communication skills and a desire to work in a customer-facing technical role.

Case Management & SLAs: Proficiency in managing a structured workload via a customer ticket portal; must be able to categorize issues by priority (P1–P3), conduct thorough initial investigations to gather technical requirements, provide consistent customer updates, and drive issues to resolution within defined Service Level Agreement (SLA) timers.

Desirable (Nice to Have):

Exposure to Wireshark or similar packet analysis tools.

Knowledge of virtualization (VMware, KVM) or containerization (Kubernetes, Docker).

Scripting knowledge (Bash, Python) for automation and log parsing.

Understanding of telecom networks, mobile core (3G/4G/5G), or ISP environments.

Familiarity with ETSI/CALEA lawful intercept standards and protocols.

Proficiency in using AI tools (e.g. ChatGPT, Microsoft Copilot, etc..) to enhance productivity, automate workflows, generate content, or support decision-making

Experience and Education Requirements: Bachelor’s degree or equivalent in Computer Science, Engineering, Telecommunications, or related field. The expected salary range for this position is $60,000 - $75,000 annually. Actual compensation will be determined based on the candidate's skills, experience and qualifications. We offer a comprehensive benefits package including medical, dental, vision, 401(k) with company match, and paid time off.

SS8 is committed to fair, merit-based employment practices. Employment decisions are based on qualifications, skills, experience, performance, and business needs.

SS8 provides reasonable accommodations to individuals with disabilities and, where applicable, protected veterans or similar status, in accordance with applicable law.

We welcome qualified applicants from all backgrounds and locations.

Agency Disclaimer: SS8 does not accept unsolicited resumes from staffing agencies, search firms, or third parties. Any resumes submitted without a signed agreement in place will be considered the property of SS8, and no fees will be paid if a candidate is hired as a result.

Pay: $60,000.00 - $75,000.00 per year

Benefits:

401(k)

401(k) matching

Dental insurance

Employee assistance program

Health insurance

Health savings account

Life insurance

Paid time off

Vision insurance

Application Question(s):

Do you require work visa sponsorship?

Work Location: Remote