Office Administrator/Leasing Agent

Overview Join our dynamic team as an Office Administrator/Leasing Agent, where you will play a vital role in managing daily administrative operations and facilitating property leasing activities. This energetic position offers a unique opportunity to combine customer service excellence with property management expertise, ensuring smooth office functions and positive tenant experiences. You will be the first point of contact for prospective tenants and current residents, providing professional support while maintaining compliance with fair housing regulations and local laws. Your proactive approach will help foster a welcoming environment and drive leasing success.

Responsibilities

Greet visitors, prospective tenants, and vendors with professionalism and enthusiasm, providing exceptional customer service.

Manage leasing inquiries via phone, email, and in person, guiding prospects through the application process and explaining lease terms.

Schedule property tours, highlighting features and benefits to upsell available units effectively.

Prepared application packets for submission to the property manager for review.

Ensure compliance with landlord-tenant law and Fair Housing regulations.

Maintain accurate data entry in property management software, update tenant records, rent payments, and maintenance requests diligently.

Assist in marketing efforts by promoting available units through various channels; support sales initiatives to maximize occupancy rates.

Handle conflict management situations professionally, resolving tenant concerns promptly while adhering to legal standards.

Organize filing systems for legal documents, lease files, and correspondence; ensure confidentiality at all times.

Support office administrative tasks including phone etiquette, data entry, filing, and general office organization to ensure operational efficiency.

Experience

Proven administrative experience within property management or real estate environments preferred.

Familiarity with LIHTC (Low-Income Housing Tax Credit), Section 8 housing programs, or other subsidized housing initiatives is highly desirable.

Experience working with property management software such as Yardi, AppFolio or Rent Manager is desirable.

General knowledge of landlord-tenant law, Fair Housing regulations, and legal administrative procedures is required to ensure compliance.

Strong customer service skills with the ability to upsell units and negotiate lease terms confidently.

Previous experience in sales or leasing roles that involved conflict resolution and contract management is advantageous.

Excellent organizational skills with attention to detail in data entry, filing systems, and record keeping.

Ability to manage multiple priorities efficiently while maintaining a positive attitude in a fast-paced environment. Embrace this opportunity to make a meaningful impact by supporting residents’ needs while driving leasing success!

Pay: $25.00 - $30.00 per hour

Benefits:

Health insurance

Paid time off

Vision insurance

Work Location: In person