Operations Manager

Overview We are seeking a dynamic integrator/operations leader to run day-to-day business and align all departments with company goals (Visionary and Integrator in EOS terms).

Responsibilities

➢ EOS Leadership & Strategic Execution

● Lead and facilitate weekly Level 10 meetings utilizing the EOS framework.

● Maintain company scorecards and ensure accurate KPI reporting.

● Drive completion of quarterly Rocks and strategic initiatives.

● Identify, discuss, and solve organizational issues affecting performance.

● Ensure company goals, priorities, and action items remain visible and on track.

● Align all departments with the Vision/Traction plan and company objectives.

➢ Team Leadership & Accountability

● Manage, lead, and coach office and support personnel.

● Recruit, hire, onboard, train, and develop team members.

● Conduct regular performance reviews and employee development planning.

● Establish clear expectations and accountability standards.

● Foster a culture of ownership, teamwork, and continuous improvement.

● Attract, develop, and retain competent and committed staff members.

➢ Operations Management

● Coordinate office and field operations to maximize efficiency and customer

satisfaction.

● Monitor technician productivity, job completion rates, warranty work, and

follow-up activities.

● Oversee permit tracking, licensing compliance, and operational processes.

● Act as the first escalation point for customer concerns and operational issues.

● Evaluate workflows and implement improvements to increase efficiency and

profitability.

● Develop and maintain standard operating procedures (SOPs).

➢ ServiceTitan Administration & Data Management

● Serve as the primary administrator for ServiceTitan.

● Ensure proper utilization of ServiceTitan across all departments.

● Monitor dashboards, reports, and KPIs to evaluate company performance.

● Maintain data integrity and reporting accuracy.

● Provide training and support for office and field staff on system usage.

● Implement system improvements and best practices.

➢ AI & Technology Leadership

● Research, evaluate, and implement technology solutions that improve

operational efficiency.

● Develop company standards and procedures for AI-assisted communication and

reporting.

● Support team adoption of approved technology and automation tools.

● Identify opportunities to streamline processes through technology.

➢ Administrative & Financial Oversight

● Oversee office systems, equipment, and vendor relationships.

● Ensure compliance with company policies, licensing requirements, and

applicable regulations.

● Assist in budgeting, job costing review, and operational financial management.

● Monitor operational spending and resource utilization.

● Support gross margin and profitability objectives through effective operational

controls.

● Performs special projects and addresses ad hoc responsibilities as requested.

➢ Professional Standards

● Always maintains a professional image by:

○ Following safety policies and procedures.

○ Abiding by ALL standards of performance and code of ethics.

○ Maintaining a courteous demeanor with all customers and associates.

○ Maintaining confidentiality of company and employee information.

● Participates in ALL company-sponsored training classes.

Qualifications

● Strong leadership, coaching, and team development skills.

● Working knowledge of EOS (Entrepreneurial Operating System) principles

preferred.

● Experience leading cross-functional teams and managing organizational

accountability.

● Strong understanding of business operations, process management, and

continuous improvement (home-services industry a plus).

● Demonstrated leadership (LMA) and financial savvy (basic accounting/job costing

experience).

● Proficiency with ServiceTitan or comparable field service management software.

● Proficient in Microsoft Office and Google Workspace applications.

● Experience utilizing AI and technology tools to improve business operations.

● Excellent verbal, written, organizational, and interpersonal communication skills.

● Ability to manage multiple priorities and drive projects to completion.

● High emotional intelligence and conflict-resolution skills.

● Valid driver's license and clean driving record.

● Ability to pass a background check and drug screen.

Pay: From $80,000.00 per year

Benefits:

401(k) matching

Dental insurance

Health insurance

Paid time off

Work Location: In person