Customer Success Analyst

Location - Must be based in Brazil

Why You Should Join Intelex?

At Intelex, you’ll join a global leader in Environmental, Health, Safety, and Quality (EHSQ) software, trusted by more than 1,300 organizations and 1.6 million users worldwide. For over 30 years, Intelex has helped companies improve performance, reduce risk, and maintain compliance with international standards.

We’re proud to be consistently recognized as a Great Place to Work, a Best Workplace in Technology, and a company with one of Canada’s Most Admired Corporate Cultures. At Intelex, you’ll find a collaborative, growth‑oriented environment where your work directly impacts customer success and long‑term partnerships.

Position Overview

As a Customer Success Analyst, you will play a critical role in building strong, long‑lasting relationships with a portfolio of Intelex customers. Your mission is to drive adoption, retention, and customer loyalty by proactively partnering with customers and helping them realize value from our platform.

You’ll engage with customers primarily through email and virtual meetings (Teams/Zoom), acting as a trusted advisor who understands their business goals, challenges, and success metrics. While experience in Customer Success or EHSQ software is a plus, we’re ultimately looking for someone who is organized, adaptable, analytical, and deeply committed to helping customers succeed.

What You’ll Do?

Own and manage customer relationships within your portfolio, focusing on adoption, retention, and long‑term value

Build trusted advisor relationships with customers at various levels, including Director and VP stakeholders

Proactively identify risks, opportunities, and improvement areas to enhance the customer experience

Advocate for customer needs internally by collaborating with Product, Services, Support, and Account Management teams

Educate customers on product updates, roadmap initiatives, and Intelex programs

Track customer health metrics and maintain clear success plans and action items

Identify and manage risks through to resolution, ensuring timely follow‑up and communication

Conduct Strategic Business Reviews for key and strategic accounts

Capture customer success stories and support reference and advocacy initiatives

Partner with Services and Account Management to support account growth through adoption, up‑sell, and cross‑sell opportunities

Contribute to Customer Success campaigns in partnership with Marketing and CS leadership

Continuously develop product knowledge to confidently communicate value and roadmap direction

What You Bring Must‑Have Qualifications?

2+ years of experience in a SaaS or technology environment (Customer Success, Account Management, Consulting, Project Management, or similar)

Strong written and verbal communication skills in English

Proven ability to build and maintain strong customer relationships

Analytical mindset with strong problem‑solving and decision‑making skills

Experience working with CRM and/or customer support platforms

Ability to manage multiple priorities with strong organization and attention to detail

Demonstrated success supporting customer retention and satisfaction

Nice‑to‑Have Qualifications

Experience or knowledge of Environmental, Health, Safety, or Quality (EHSQ)

Experience supporting enterprise or strategic customer accounts

Ability to quantify success (e.g., renewal rates, adoption metrics, customer health scores)

Experience presenting technical concepts to non‑technical audiences

Skills & Attributes

Empathetic, patient, and confident communicator

Comfortable engaging with diverse stakeholders and personality types

Self‑motivated, curious, and eager to learn

Adaptable and positive in a fast‑paced environment

Results‑oriented with a strong sense of ownership

Education

Bachelor’s degree, college diploma, or equivalent practical experience in Computer Science, Information Systems, or a related field

What You’ll Get?

Opportunity to work with a global, market‑leading SaaS company

A collaborative and inclusive culture that values growth and learning

Exposure to enterprise customers across multiple industries

Ongoing professional development and product enablement

Competitive compensation and benefits package

Flexibility to work in a hybrid or remote environment (role dependent)

A clear path to grow your career in Customer Success and beyond

Our Commitment to Inclusion

Intelex is committed to creating an inclusive workplace where diverse perspectives are valued. We encourage applications from all qualified candidates, regardless of race, ethnicity, gender identity, sexual orientation, age, disability, or background. If you require accommodations during the recruitment process, we’re happy to support you.

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Fortive Corporation Overview

Fortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.

We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.

Fortive: For you, for us, for growth.

About Intelex

Since 1992, Intelex Technologies, ULC. is a global leader in the development and support of software solutions for Environment, Health, Safety and Quality (EHSQ) programs. Our scalable, web-based software provides clients with unprecedented flexibility in managing, tracking and reporting on essential corporate information. Intelex software easily integrates with common ERP systems like SAP and PeopleSoft creating a seamless solution for enterprise-wide information management. Intelex’s friendly, knowledgeable staff ensures our almost 1400 clients and over 3.5 million users from companies across the globe get the most out of our groundbreaking, user-friendly software solutions. Visit www.intelex.com to learn more.

Since 1992, Intelex Technologies, ULC. is a global leader in the development and support of software solutions for Environment, Health, Safety and Quality (EHSQ) programs. Our scalable, web-based software provides clients with unprecedented flexibility in managing, tracking and reporting on essential corporate information. Intelex software easily integrates with common ERP systems like SAP and PeopleSoft creating a seamless solution for enterprise-wide information management. Intelex’s friendly, knowledgeable staff ensures our almost 1400 clients and over 3.5 million users from companies across the globe get the most out of our groundbreaking, user-friendly software solutions. Visit www.intelex.com to learn more.

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