Luxury Store Manager
About the role
Company Description
FLANNELS is one of the UK’s leading luxury retailers, specialising in contemporary men’s, women’s and kids' designer clothing, footwear and accessories. Our brand portfolio includes the likes of Gucci, Saint Laurent, Valentino, Stone Island and Moncler, and our rapid growth has seen us open stores in many of the UK’s major cities, from Liverpool and Leeds to Birmingham and Sheffield. We have over 35 stores nationwide and with a portfolio of over 200 brands, FLANNELS offers a refined selection of the season’s most inspiring and sought-after collections.
An exciting opportunity has arisen for a talented Store Manager to join our Cheshunt store and play a key role in its continued success.
Job Description
Whether it's leading floor walks with some of the UK's biggest luxury brands, working with our head office teams to manage your store's stock package, or running training sessions to increase your team's product knowledge, with Frasers Group, no two days are ever the same. Reporting to the Area Manager, you will oversee a team of Retail Managers and Sales Advisors within your store, driving commercial success and contributing to company growth.
COMMERCIAL EXPERTISE
Be accountable for the commercial success of the store and drive store performance
Identify key opportunities to enhance performance in line with current trends
Develop and implement strategic plans to achieve departmental goals and objectives
Analyse data and key performance indicators to make informed commercial decisions and drive KPIs
TEAM LEADERSHIP & MANAGEMENT
Be accountable for your store and team's performance
Lead and inspire your store team, providing guidance, coaching, and support.
Work closely with your Area Manager, acting on feedback and working towards targets and deadlines
Build lasting relationships with internal and external stakeholders
Display exemplary communication and interpersonal skills, with the ability to interact effectively at all levels of the organisation
DEVELOPMENT
Identify future talent within the store and plan and support their personal development and progression
Seek opportunities to drive your own personal development
Train the coach and upskill the management team to maximise opportunities for future progression within the business
OPERATIONAL EFFICIENCIES
Oversee daily operations, ensuring efficiency, quality, and adherence to company policies and procedures
Support other stores within the area with retail operations as and when required
Use business communication tools to drive completion of tasks and ensure your team understands all key functions
Drive performance in line with retail priorities to meet business objectives
CONTROLS
Accountable for monitoring and achieving store-level KPIs, including sales targets, company incentives, customer satisfaction, and operational efficiency.
Ensure wage controls are met on a weekly basis and any issues are resolved quickly and effectively
Demonstrate resilience to operational challenges, making effective decisions to drive solutions
Control stock movement, run accurate store audits, and implement visual standards to company guidelines
Qualifications
We’re looking for a resilient, adaptable leader with a passion for premium retail and a drive to deliver exceptional results.
A calm and confident approach under pressure, with the ability to manage challenges and resolve issues effectively
A proactive problem-solver, able to think quickly and make sound decisions in a fast-paced environment
A true brand ambassador, representing Frasers Group with professionalism, discretion, and a polished appearance at all times
Qualifications & Experience
Minimum 6+ years’ experience in premium or luxury fashion retail management (or a similar high-end retail environment)
Proven leadership experience, with the ability to manage, motivate, and develop large teams
Strong background in customer service, with an established client network and understanding of local clientele
Demonstrated success in driving sales, achieving targets, and managing budgets and stock levels
Excellent product knowledge, including brands, fashion trends, and materials
Solid understanding of retail operations, including merchandising, stock control, and loss prevention
Strong communication skills, with the ability to engage effectively with colleagues, customers, and stakeholders
Additional Information
Basic rate salary £40,193 per annum
28 days holiday a year, inclusive of bank holidays
20% Staff Discount across all Frasers Group Stores
50% in store uniform discount
Weekly/Monthly & Quarterly Commercial Bonuses
Commission-led bonuses across a wide range of products
Long Service awards
Discounted Gym membership
Excellent career development opportunities
We offer a wide range of Development Courses with National Qualifications
Questions about this role
How do I apply to this Luxury Store Manager role at Flannels?
Click "Apply with AI Applyd" above. We auto-fill the application from your resume and answer screening questions in seconds. No copy and paste, no juggling tabs.
What's the typical salary for Retail in your country?
Compensation varies by seniority, employer size, and location. When this listing publishes a salary band you'll see it in the badge row above the description.
How fast does AI Applyd auto-apply?
Most applications complete in under 90 seconds. You can track the status in your dashboard and watch the screenshot proof land the moment the application submits.
What ATS does Flannels use?
AI Applyd supports Greenhouse, Lever, Ashby, Workday, iCIMS, SmartRecruiters, LinkedIn Easy Apply, and most other ATS platforms. If we can submit through the platform, we do.
Want AI Applyd to auto-apply to roles like this?
We tailor your resume per posting, fill the forms, and track replies for you.