Senior UX Researcher - Contract

Senior UX Researcher – Contract (outside IR35)

We need a Contractor to join us as a UX Researcher to support a global strategic project with a focus on mixed quantitative and qualitative research methods, particularly strong quantitative skills.

Here's the experience we expect you to possess:

6+ years of user research experience with direct, hands-on experience in both qualitative and quantitative methods

Demonstrated experience in designing and leading large-scale quantitative surveys across large samples

Hands-on experience with information architecture methods, including tree testing and card sorting

Strong experience with moderated and unmoderated usability testing in an Agile delivery environment

Deep familiarity with UX metrics and benchmarking, including SUS, task completion rate, SEQ and related usability and performance measures

Ability to synthesise quantitative and qualitative findings into clear, actionable insights that information product and design decisions at scale

Nice to have:

Experience with platforms like UserZoom, Maze or Optimal Workshop

Familiarity with advanced quantitative analysis or a strong background in statistics

Knowledge of product market fit, KANO, or other feature prioritisation methods or frameworks

Here's what you’ll be doing:

Hands-on UX Research Projects (70% Capacity)

Lead independent, end-to-end foundational research projects with a strong focus on quantitative surveys

Design and run research studies to support feature prioritisation frameworks across multiple markets

Support additional strategic, foundational projects as the program(s) evolve

Conduct information architecture research across multiple markets and moderated and unmoderated design testing across design and delivery teams

Synthesise and develop a recommendations framework to inform global product owners on research findings to support product decisions

Research Process and Standards (20% Capacity)

Contribute to and help evolve the global research playbook, establishing standards, templates, best practices for high-quality research

Partner with designers to support and enable design-led research, providing guidance on methods, study design and interpretation of results

Ensure alignment with UX metrics, frameworks, and organisational standards

Research Operations (10% Capacity)

Support the development of a research repository and UX research backlog

Ensure research tools are being used within budget constraints