Business Operations & HR Manager

Business Operations & HR Manager

About West Supply & Refractory

West Supply is an artisanal foundry and fabrication studio specializing in cast bronze, cast glass, cast composites and other materialities, creating collectible luxury furniture, lighting, and original art for interior designers, architects, and artists. Works are sold both as private-label production as well as under the Refractory brand in showrooms across the country and abroad. West Supply is in its 16th year of operations, and the Refractory brand is in its 5th year. With 35 employees producing from a single location, the sister companies operate as a close-knit highly specialized production ecosystem with the craftsmanship standards of a fine-art studio. The team takes pride in producing distinctive, world-class, handmade work as well as in the long-standing relationships we build with representatives, clients and collaborators.

Position Summary

The Business Operations & HR Manager oversees the organization’s financial operations, human resources functions, compliance initiatives, and administrative systems to support a growing, design-driven business. This role serves as a strategic partner to the owner and leadership team — managing budgeting, payroll, reporting, employee relations, benefits, and operational process improvement. The ideal candidate is highly organized, financially minded, people-focused, and comfortable balancing the structure of a finance role in a creative, dynamic rhythm of a custom production environment.

Key Responsibilities

Financial Oversight

Develop, manage, and monitor annual budgets, forecasts, and financial planning processes.

Analyze financial performance and provide operational insights and recommendations to leadership.

Oversee bookkeeping, account reconciliations, sales tax filings, and financial reporting accuracy.

Partner with external accountants, auditors, and financial advisors as needed.

Use and maximize ERP system (Netsuite) for P&L reporting, invoicing, purchase orders, and sales orders, and maintain Smartsheet reports that support day-to-day production and operations.

Create dashboards and reporting structures using Smartsheet and other platforms to support data-driven decision making and cross-team transparency.

Help identify opportunities to better leverage our systems and reporting tools as the business grows — we know there’s room to do more, and we’re looking for someone excited to help us get there.

Monitor cash flow, operating expenses, and vendor expenditures to support organizational goals.

Payroll Administration

Ensure employees are paid accurately and on time.

Review payroll data including hours, overtime, bonuses, deductions, and benefits contributions.

Maintain accurate and confidential payroll records.

Resolve payroll discrepancies and employee inquiries promptly and professionally.

Stay informed of changes in payroll regulations, labor laws, and tax requirements.

Provide leadership with payroll reporting, labor cost analysis, and workforce trends.

Human Resources & Employee Relations

Lead full-cycle recruitment, onboarding, performance management, and employee development initiatives.

Administer employee benefits programs and serve as the primary point of contact for HR-related matters.

Develop, implement, and maintain HR policies and procedures that support organizational culture and compliance.

Ensure compliance with federal, state, and local employment laws and workplace regulations.

Support leadership in employee relations, conflict resolution, disciplinary actions, and performance improvement planning.

Maintain confidential employee records and HR documentation.

Identify opportunities to improve employee engagement, retention, and workplace effectiveness within a small, tight-knit team. Insurance & Compliance

Oversee insurance renewals, workers’ compensation administration, and employee benefits coordination.

Collaborate with insurance providers, brokers, and external partners to ensure compliance requirements are met.

Organize and maintain documentation for audits, renewals, and compliance reviews.

Support organizational risk management and policy administration efforts.

Vendor & Client Relationship Management

Manage vendor relationships from an accounting and purchasing perspective.

Negotiate contracts, pricing, and terms to ensure cost-effective and reliable business operations.

Coordinate purchasing processes, receipt of goods, and operational documentation in support of production needs.

Continuously identify opportunities to improve operational efficiency, vendor performance, and internal processes.

Technology & Systems Coordination

Coordinate with external IT vendors and service providers to support technology operations and system upgrades.

Assist with implementation and maintenance of business systems, software platforms, and operational tools.

Support troubleshooting and resolution of operational technology issues to minimize business disruption.

Qualifications

Bachelor’s degree in Business Administration, Finance, Human Resources, Accounting, or related field preferred.

5+ years of experience in business operations, financial administration, HR management, or related leadership roles.

Strong financial acumen including budgeting, forecasting, payroll administration, and financial reporting.

Working knowledge of employment law, payroll regulations, benefits administration, and HR best practices.

Experience with ERP or accounting systems, payroll platforms, Microsoft Office Suite, and reporting tools such as Smartsheet; comfort identifying ways to make better use of these tools over time.

Demonstrated professionalism in vendor and client communication, with the ability to represent the company to outside partners.

Excellent organizational, analytical, and problem-solving skills.

Strong communication and interpersonal abilities with a collaborative leadership approach.

Ability to manage confidential information with professionalism and discretion.

Proven ability to manage multiple priorities and adapt in a fast-paced environment.

Preferred Qualifications

Experience supporting small business, manufacturing, or custom production operations.

Experience working with design, art, luxury, or other client-relationship-driven industries.

Experience with process improvement initiatives and operational reporting systems.

Key Competencies

Financial and operational analysis

HR leadership and compliance

Vendor and client relationship management

Strategic thinking and problem-solving

Organizational and project management

Communication and relationship management

Process improvement and operational efficiency

Confidentiality, discretion, and sound judgment

Pay: $75,000.00 - $95,000.00 per year

Benefits:

401(k)

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Work Location: In person