Manager, Operations Technology Strategy

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Manager (P2), Operations Technology Strategy – Business Excellence &Transformation

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued, and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

If this job description resonates with you, we encourage you to apply even if you don’t meet all the requirements below. We’re interested in getting to know you and what you bring to the table!

What this job involves:

This is a senior business analyst role profile that functions as a liaison between the business and the technical teams and typically works within a project team structure. We are seeking a highly motivated business analyst profile with 6-10 years of experience to join our team. This position requires techno functional understanding of Intelligent Automation and awareness of Gen AI technologies. =

The role will have opportunities to work with a gamut of technologies ranging from RPA to Workflows, OCR, and upcoming gen AI areas from a functional product management perspective. Having deep experience in one or more of these platforms is a big positive.

This position is an individual contribution role.

Responsibilities:

A senior business analyst acts as a bridge between the business and the technical teams to Collaborate with subject matter experts across the business to translate business requirements into technical requirements, ensuring effective communication and understanding between teams.

Defining the scope, requirements, and deliverables, conducting research and analysis, facilitating workshops and meetings, creating and validating models and documents, and ensuring quality and alignment with standards and best practices.

A Senior Business Analyst plays a key role in the strategic planning within a company. They are responsible for:

Analyzing Business Processes: Review business processes end-to-end to identify and address operational, financial, and technological risks.

Improving Efficiency: Identify opportunities to enhance efficiency and manage the implementation of solutions.

Strategic Advising: Provide strategic business analysis services and advise on the development.

Managing Projects: Lead or assist in managing projects.

Facilitating Communication: Ensure clear communication between business units and others.

Data Management: They focus on quality improvement and data management.

Understand and transform business process requirements into technology requirements

Lead full requirements process from both functional or non-functional perspective, ensuring the value of the features being requested links with the overall objective and organized by priority to aid delivery.

Lead and collaborate across JLL teams to clarify, document and validate business, functional and technical/non-functional requirements

Identify right tools and technologies working with JLL Technology (JLLT) teams for various needs of business including supporting RFP’s, tooling comparative assessments, running Proof of Concepts

Document, craft and groom requirements / user stories, define scope and objectives and formulate systems to parallel overall business strategies, build Business cases.

Ensure customer needs are at the forefront of the analysis, so their voice is heard in the decision making

Articulate the AS-IS and TO-BE concepts in clear and concise language so that interested stakeholders can fully understand what choices they need to make and the consequences of each action

Use a holistic approach when developing requirements considering people, process and organizational structure and not just the IT needs.

Perform strategic Gap analysis on current eco systems against the needs of the business; and identify opportunities to provide improvement over short, medium and long term

Support project or product teams during the analysis and planning stages of software development

Evaluate risks and predict potential problems from both a specific product or project feature to a wider general strategic vision

Facilitate meetings and workshops for team members or project stakeholders to acquire specific needs

Undertake a comprehensive cost/benefit analysis that able to determine clearly whether an idea or opportunity is worth investing in

Support and mentor other analysts in Business Analysis techniques.

Work in a variety of project scenarios including from change management, agile and waterfall

Ability to remain impartial presenting factual evidence rather than anecdotal

At time wears and work as a Project Manager, Functional Product Owner as well

Ability to interact and communicate with different levels of stakeholders from executive members to subject matter experts, maintaining relationships and managing expectations.

Sounds like you? To apply, you need to have: Experience and Education Requirements: Technical Bachelor's degree with relevant work experience. Advanced degrees will be good to have.

8-10 years of Business Analyst experience. Prior experience in Shared Service or Commercial Real Estate is a plus

A tenured, motivated, collaborative candidate with exceptional communication, facilitation, negotiation and influencing skills with proven experience in working with diverse teams of business users and IT teams

Ability to think creatively and strategically with a focus on achieving outcomes

Experience in using project management tools like Azure, Miro, Monday.com

Experience in different requirement gathering / capturing user stories techniques like Brainstorming, Document Analysis, Focus Group, Interface Analysis, Interview, Observation, Prototyping, Requirement Workshop, Reverse Engineering and Survey/Questionnaire

Worked on crafting and grooming agile user stories

Strong planning and organisational skills

Evidence based decision making skills

Excellent Microsoft Office 365 products including SharePoint and Visio

Experience using work / project management applications

Able to embrace change from either internal or external influences

Able to cope with high demand required by stakeholders

Strong understanding of product development lifecycle BPMN notation in process modelling or equivalent

Able to interact and communicate with different levels of stakeholders from exec members to SMEs

Maintain high standards of both orally and written outputs tailored to individual stakeholder needs

Driving Change Management

Excellent time management and organization skills, with the ability to manage multiple competing priorities

Aptitude to learn quickly and a superb attention to detail

Ability to communicate effectively with both technical and non-technical individuals.

One industry level business analysis certification will be a strong preference

Good to have - CBAP, Business Analytics, Product Owner and Project Management Certifications

Technical Requirements: Business Analyst exposure to any segment of Intelligent Automation tools – MS Power Platform, BPM, RPA, IDP / OCR, AI, ML, Conversational AI etc.

Understanding and very high awareness of generative AI and associated technologies

Programming – Python, SQL is good to have

Exposure to business and data analytics is good to have

Built interface and apps on no code low code platforms is good to have

Should be open to learn new technologies and adapt to changing landscapes

What we can do for you: At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.Apply today!

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.