Process Manager

Summary

We are hiring a Risk & Controls professional to support a large banking program with focus on control design, issues management, remediation planning, governance, and executive-ready reporting/dashboarding (Excel + BI). This role is highly cross-functional and requires strong stakeholder management across Legal, Compliance, Risk, Product, Marketing, and Tech.

Key Responsibilities

1) Risk & Control Design

Support design and documentation of operational/marketing/digital controls (preventive & detective), including control objectives, testing approach, and evidence requirements.

Map controls to key processes and systems, ensuring alignment with compliance and risk standards.

Identify control gaps and recommend improvements to strengthen risk posture and reduce recurring defects.

2) Issues Management & Remediation Planning

Manage end-to-end issues lifecycle: logging, triage, root cause analysis support, severity classification, and closure readiness.

Create remediation plans with owners, milestones, dependencies, and success criteria; track progress and drive follow-ups.

Support governance for exceptions, overdue items, and escalations—ensuring disciplined closure and audit-ready documentation.

3) Dashboarding, Reporting & Executive Storytelling (Excel/BI)

Build and maintain dashboards and tracker reports using Advanced Excel and BI tools (Tableau/Power BI).

Track operational performance and risk indicators: open issues, aging, SLA breaches, remediation status, and key themes.

Deliver crisp executive updates: trends, risks, bottlenecks, and decision points—storytelling with data, not just numbers.

4) Process Optimisation & Governance

Drive process standardization: templates, workflows, definitions, and reporting cadence across multiple teams.

Establish governance routines (weekly/monthly): action logs, meeting readouts, decision registers, and stakeholder alignment.

Identify opportunities to reduce manual effort, improve turnaround times, and strengthen controls through process redesign.

5) Stakeholder Management & Program Coordination

Act as a connector across Legal, Compliance, Risk, Product, Marketing, and Tech to resolve blockers and align on outcomes.

Manage competing priorities and ensure consistent progress across multiple workstreams and reports.

Support onboarding/transition readiness with structured documentation, handovers, and operating model clarity.

Must-Have Skills & Experience

Banking domain experience (mandatory) — experience working within risk/compliance/governance frameworks in a bank/financial services environment.

Strong exposure to risk & controls: control design, governance, audit readiness, issues and remediation tracking.

Advanced Excel (pivot tables, Power Query, structured trackers, complex formulas) and comfort with BI dashboards (Tableau/Power BI).

Strong stakeholder management with ability to influence without authority and communicate clearly with senior stakeholders.

Comfortable working with large datasets, multiple trackers, and high reporting rigor.

Strong written and verbal communication; ability to create exec-ready summaries and meeting outputs.

Good-to-Have

Experience in marketing/digital risk, operational risk, or risk controls supporting product/tech teams.

Familiarity with risk taxonomies, RCSA concepts, issues lifecycle tools (JIRA/ServiceNow), and governance best practices.

SQL/Python for data extraction or reporting automation.

Experience & Education

3–8 years of experience in Risk & Controls / Governance / Issues Management / Compliance operations (banking preferred).

Bachelor’s degree in Business, Finance, Economics, Engineering, or equivalent.