Sr. Analyst - Client Support Services for Capital Market Solutions (Calypso)

We are seeking a Fixed Income Business Analyst to work in a customer facing role, supporting the clients on Capital Market Solutions Application (Calypso). Your daily task is to address and resolve product issues related to use, maintenance, and upgrade of Calypso Application. You would also provide advice on the configuration and use of Calypso Application and participate in the product enhancement request process. You work with customers, partners, and internal groups including engineering, quality assurance, product management, customer delivery team. This position affords a unique opportunity to enhance existing capital markets knowledge including a front-to-back, cross-asset view of the capital markets.

Fixed Income Business Analyst

We’re looking for a Fixed Income Business Analyst to join our team, reporting to Director Client Support Services. In this role, you’ll help shape how we deliver seamless post-trade and risk solutions through our Calypso platform while supporting clients across global capital markets.

You’ll fit right in if you’re analytical, collaborative, and client-focused, enjoy working across teams and time zones, and thrive on solving complex problems that have real impact on a global scale.

What You’ll Do

Support clients by resolving product issues and ensuring smooth use, maintenance, and upgrades of the Calypso platform.

Analyze and replicate issues, working closely with engineering and product teams to deliver effective solutions.

Partner with clients and internal stakeholders to track, communicate, and resolve escalations.

Engage regularly with clients to understand needs, provide guidance, and improve their overall experience.

Contribute to process improvements, tools, and knowledge sharing while mentoring junior team members.

What You’ll Bring

Bachelor’s degree in Finance, Business, or related field (or equivalent experience).

3+ years of experience in capital markets, banking, or financial technology.

Strong understanding of fixed income products, credit derivatives, and market data concepts.

Excellent analytical and problem-solving skills with ability to interpret complex financial workflows.

Strong communication skills; fluent in English and Spanish, with experience working in global, collaborative environments.

Nice to Have

Advanced certifications such as CFA or FRM.

Experience with risk management concepts or financial modeling.

Familiarity with SQL, Java, or object-oriented programming.

This position will be located in Mexico City and offers the opportunity for a hybrid work environment at least 3 days a week in-office, subject to change, providing flexibility and accessibility for qualified candidates.

Come as You Are

Benefits & Rewards

We offer a competitive, well-rounded rewards package that supports you and your family, inside and outside of work.

Actual pay depends on your skills, experience, education, and location. In addition to base pay, we offer short-term incentives (bonus or commission) and long-term incentives (equity), where applicable.

Learn more on our Nasdaq Benefits & Rewards Career Page.

Come as You Are

We are committed to fostering an inclusive workplace where diverse perspectives, experiences, and identities are valued and celebrated.

We ensure that individuals with disabilities are provided with reasonable accommodation throughout the hiring process.