Cloud Broadcast Engineer

Cloud Broadcast Engineer, Cloud Engineering

Reporting to: Lead Cloud Broadcast Engineer, Cloud Engineering

Main Purpose:

The Cloud Broadcast Engineer, Cloud Engineering role is responsible for the implementation, automation, and design of Encompass’ ‘Altitude’ products that provide our broadcast services and run on ‘Cloud’ infrastructure. Consisting of OTT and IP delivery and configuration management.

The role is part of a multi-regional engineering team that adopts a ‘follow-the-sun’ project and support model to ensure coverage for Encompass’ regional operations. It involves working with Information Security and Compliance teams to ensure compliance with ISO 27001 and SOC 2 CIS benchmarks.

Principal Responsibilities:

Responsible for designing and implementing Encompass’ cloud distribution products and applications, leveraging system administration expertise in Linux and virtualized environments to do so.

Ensuring design and implementation follows industry best practice for security, resilience and availability, working with the Information Security and Compliance team where necessary. Working with Product and Solution Architects.

2nd and 3rd line technical support, undertake corrective maintenance as necessary to restore any failed equipment to full working order. Including working with third party vendors as needed. At times this will require out of hours unplanned availability.

Undertake preventative maintenance to ensure the systems are fully operational.

Use automated mechanisms for deployments, utilizing Infrastructure-as-code tools such as Ansible and CI/CD principals.

Instill ITIL best practices in everyday working.

Develop and maintain application and workflow monitoring and analytics.

Maintain detailed documentation, to effectively manage solutions with minimal escalations and working with regional Operational and Engineering teams to ensure handover and knowledge transfer where applicable.

Task and effort estimations for project management and status reporting including risks, issues and costs.

Experience/Knowledge:

Substantial and proven industry experience with Broadcast Distribution environments and systems.

Deep knowledge of IP based video transport protocols such as SRT, Zixi, and their application in live contribution and distribution workflows.

Hands-on experience with video compression and encoding standards (e.g., H.264/AVC, HEVC/H.265, JPEG XS) and familiarity with encoder configuration for low-latency streaming.

Understanding of adaptive bitrate (ABR) encoding workflows and packaging for OTT delivery, consisting of Origins/Packagers, CDNs, and streaming protocols HLS and MPEG-DASH.

Experience with monitoring and troubleshooting IP based video streams, including packet loss, jitter, and latency optimization.

Knowledge of ST 2022 standard for professional media over IP environments.

Familiarity with error correction and resilience techniques for IP delivery (ARQ, FEC).

Experience integrating contribution/distribution protocols with cloud-based workflows for live and VOD streaming.

Working knowledge of public cloud platforms (Oracle/AWS/Azure).

Proficiency with IaC tools (Ansible, or similar) or any automation.

Experience with containers and orchestration tools (Docker, Kubernetes).

Highly proficient in Linux administration

Strong networking and security fundamentals.

Experienced in investigating challenging problems in complex E2E systems, with excellent analytical and troubleshooting skills

Proven experience in taking ownership when troubleshooting issues and driving projects forward to completion.

Knowledge of best practice frameworks based on ITIL or Service Management principles.

Personal Skills:

Highly motivated self-starter, able to learn quickly and independently.

Collaborative team player with a strong ethos of knowledge sharing.

Honest and accountable, with a strong sense of ownership.

Flexible, willingness to work out of hours when required to get the job done.

Logical, thorough approach to tasks, with appropriate understanding and risk management of live system changes.

Thrives in a fast-paced, sometimes high pressure, environment, reacting quickly and calmly to evolving tasks and competing priorities.

Excellent interpersonal skills and ability to communicate effectively at all levels, including presenting new initiatives to obtain buy-in from user groups.