Associate, Treasures Relationship Manager, Consumer Banking Group

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions across 600 branches across the country. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits (incl. structured solutions for NRI), investments, insurance, mortgages, credit cards and personal loans to help our customers realise their dreams and aspirations at every life stage.

Job Purpose:

To deliver exceptional volume and revenue performance by acquiring and engaging with DBS Treasures clients having a total relationship value => INR 30 lakhs through “need-based approach” and ensure client coverage and product penetration through cross-sell and up-sell of DBS products and services.

Key Accountabilities

Acquire and upgrade quality Treasures clients in the branch location areas

Engage with existing customers to deepen the wallet share through retention and growth of of Total Relationship Value (TRV).

Accountable for achieving annual volume and revenue objective.

Ensure Savings Book and loan book growth

Ensure proper implementation & execution of product strategies through effective relationship management.

Develop the client trust and loyalty for entrenched relationship with DBS through lifestyle and beyond banking propositions

Drive and deliver exemplary customer service in the local market and uphold DBS service standards.

Ensure internal and regulatory compliance through strict adherence to DBS processes.

Job Duties:

Establish, manage and grow the TRV of the elite Treasures Client segment by acquiring and nurturing the clients having AUM => INR 10 M

Ensure timely portfolio review by jointly engaging with Wealth / Investment / Insurance specialist with clients.

Ensure complete knowledge of all products & services through continuous skill and knowledge improvement.

Resolve customer queriesand complaints within the agreed TAT as per the DBS customer service policy.

Provide feedback on market, competition, and products, suggest innovations & ideas for continuous product and service improvements.

Ensure internal and regulatory compliance and address operational risks if any.

Requirements:

8years of experience in HNI Sales /Wealth Management/ Private Banking segment.

Sound understanding of financial planning and wealth management products in India

In-depth knowledge of local market and competition.

AMFI / IRDAI / FEDAI certified candidates with BCSBI certification would be an added advantage.

Education / Preferred Qualification

Graduate / Postgraduate with MBA in relevant field

Core Competencies

Effective probing and listening skills

Strong Relationship Management and influencing skills

Self-driven and ambitious.

Good written and verbal communication skills

Results-oriented, analytical and ability to deliver results under pressure

Understanding of competitive positioning

Strong service orientation, customer-centric behavior.

DBS India - Culture & Behavior

Performance through Value Based Propositions

Ensure customer focus by delighting customers & reduce complaints.

Build pride and passion to protect, maintain and enhance DBS’ image and reputation.

Enhance knowledge base, build skill sets & develop competencies.

Execute at speed while maintaining error free operations.

Location:

Chennai-DBIL

Job:

Relationship Management

Schedule:

Regular

Employee Status:

Full time