Manager - Knowledge Management 4C

Manager - Knowledge Management

Ready to turn bold ideas into real-world impact?

At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.

Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

As Genpact strengthens its Knowledge Management ecosystem to enable Growth teams with high quality content for creating superior and faster solutions, this individual will play a critical role in ensuring relevant content creation / co-creation / curation.

They will be responsible for working with allocated business teams to understand their business priorities, offerings & solutions, and accordingly create and execute content strategies to deliver business impact. They will be responsible for ensuring content relevancy, readiness, and quality at all times and should be able to assess and evaluate the reuse of knowledge and propose solutions for improved usage. They should be able to participate in the function’s strategic agenda which will include cultural change, process design and technology implementation/enhancement projects

Responsibilities

The Knowledge Transformation Analyst will work closely with business teams to co-create / curate and harvest content, ensure timely and effective content governance, manage content health and drive usage of content and technology adoption. They will own the strategic and operational duties associated with business content readiness and establish governance mechanisms to improve the overall knowledge ecosystem(s).

Content Creation / Co-creation / Curation and Harvesting

Upkeep of central knowledge spaces

Build and upkeep of research intelligence and content engine

Continuous content gap assessment basis business strategy and needs

Partner with businesses in the creation of content – solving for business priorities, challenges

Defining and executing harvesting processes for explicit and tacit knowledge

Content health management involving refresh and archival

Adherence to quality templates and guidelines

Driving adoption with the targeted user base

Community Management & Content Governance

Monitor, manage, and curate conversations across relevant communities / platforms to ensure relevant conversations / content is plugged back into the official knowledge communities; able to carve out new / upcoming themes and then partner with businesses in build of the same

Running constant & tight governance on content refresh, ensuring readiness of client ready collaterals at any given point in time

Management of community microsites in coordination with the IT project office through change requests or new code development

Communication to build awareness and enhance leverage

Create and maintain a collection of success stories that demonstrate examples of the content and technology platform providing business value

Proactive communication / awareness sessions to enhance usage and adoption

Monitor Member Activity and Adoption levels and course correct / proactively ensure ongoing health of the community

Community Enhancement/ Technical issues Management

Monitor Member Activity and Adoption levels and course correct / proactively ensure ongoing health of the community

Qualifications we seek in you!

Minimum qualifications

Graduate with relevant content curation/co-creation and knowledge management experience

Experience in content identification, co-creation / curation, harvesting, sanitization, meta-data & taxonomy, overall content lifecycle management

Monitor Member Activity and Adoption levels and course correct / proactively ensure ongoing health of the community

Savvy with MS Office, Excel and PowerPoint

Ability to engage with senior stakeholders globally, understand and align with their business priorities, and work with knowledge partners to translate these to content and knowledge needs

Ability to understand content needs for business growth and prepare knowledge management plans to collate, evaluate and update knowledge artifacts on an ongoing basis

Experience in co-creating and curating content – this will be aligned to specific knowledge needs of industries, service lines & capabilities (Digital, Advisory)

Good understanding of knowledge management concepts, mechanisms, processes, content management tools, and collaboration tools – specifically Microsoft SharePoint, MS Teams, and related products

Preferred Qualifications

Experience in client-facing role and/or understanding professional services market would be an advantage

Good summarization skills

Ability to directly deal with stakeholders

Ability to work independently, with minimum supervision and with geographically dispersed teams

Good problem solving skills - ability to think and provide relevant solution

Think strategically – should be able to understand the larger picture

Flexible - ability to adapt to changing dynamics quickly

Personal efficiency and influencing skills

Qualifications

Bachelors - Business Administration, Bachelors - Communication, Bachelors - Marketing, Bachelors - Sales, Masters - Marketing

Certifications

Certified Manager (CM) - Services SettaServices Setta, Certified Sales Executive (CSE) - TCSTCS, SAP Certified Application Associate - SAP HANA - UdemyUdemy

Required Skills

Content Management, Knowledge Process Outsourcing, Project Management

Language

English

Language Proficiency -

Proficient - C2

Additional Job Location -

Job Type

Regular

Master Skill List -

Knowledge Management

Remote Type -

Hybrid

Work Shift -

Day Job (India)

Why join Genpact?

Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter

Make an impact – Help global enterprises solve business challenges that matter

Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead

Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.