Manager I, Ocular Health Pharma Account Management (P)

Job Description Summary

Focuses on medium to long-term planning and face-to-face selling of a variety of products, services and/or solutions across multiple lines of business for a defined group of existing clients including:

Developing medium to long-range sales plans and preparing strategies to protect, grow, and diversify the relationship with a defined group of existing customers

Identifying and managing interactions with assigned group of existing customers to identify cross/up and repeat sales opportunities

Resolving problems and ensuring customers receive high quality customer service

Developing client retention and growth plans and strategies for developing profitable business with assigned accounts

Reviewing and reporting on customer retention, business opportunity and market trends Incumbents in this specialization may be selling directly to the ultimate purchaser or indirectly through channel partners

Incumbents matching to this specialization are compensated based on achievement of sales targets

Job Description

At Alcon, we're passionate about enhancing sight and helping people see brilliantly. With more than 25,000 associates, we innovate fearlessly, champion progress, and act swiftly to impact global eye health. We foster an inclusive culture, recognizing your contributions and offering opportunities to grow your career like never before. Together, we make a difference in the lives of our patients and customers. Are you ready to join us?

This role is part of Alcon's Sales & Sales Support function, a team that helps provide access to products across all channels in an effort to drive customer satisfaction with eye care professionals to help people see brilliantly.

The Manager I, Ocular Health Pharma Account Management (Professional Path), is primarily responsible for building relationships with key strategic customers to drive growth and open future opportunities through insights, analytics, and joint business planning. Specifics include:

Build relationships with key strategic customers to yield near-term growth above the market rate and open mid-to-long term opportunities

Develop insights, knowledge, and programs to drive each Key Account’s business growth and relationship within these accounts in the near term and mid-to-long term

Establish a coherent and state-of-the-art sales strategy and tactics for Key Account customers, considering competitive intelligence and lessons from the broader organization

Ensure the development of pre-launch sales plans for all new products within the Vision Care planning horizon for assigned Key Accounts in co-development with Marketing and Trade Marketing

Lead the development and execution of an annual budget, set metrics for Key Account spending, and track to ensure the effectiveness of the spend and the delivery of the operating income target

Manage the Private label business with assigned Key Accounts, ensuring balance vs. key brand priorities

Maintain active collaboration with other internal departments for the development and execution of key account plans

Participate in meetings with field sales, trade marketing, and logistics to improve communication between the Key Account Management group and the rest of the organization

Perform all administrative responsibilities, including completion of expense reports, e-mail/voicemail communications, call/activity reporting, and Journey plans

Determine the root cause of issues Key Accounts may have with Alcon and recommend solutions with sustainable process or system improvement to fulfill customer commitments

All associates must adhere to GxP regulations by strictly following Standard Operating Procedures (SOPs), maintaining accurate and complete documentation, ensuring rigorous quality control, and completing all required training. Associates are responsible for meeting their individual job requirements and contributing to the overall compliance of the organization. Compliance with regulatory requirements and a commitment to continuous improvement are essential to our operations.

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