Backend Operation - India Team Leader, Business Services
About the role
I. Job Summary
A Team Lead level position which requires to manage a direct and indirect team of 25-50 professionals.
II. Essential Duties and Responsibilities
Manage a team of BPO Supervisors & processors into the area of operations as per business alignment
Timely reporting of data, MIS and related metrics
Works with global stakeholders to complete the work requirement with highest accuracy and timeliness.
Returns or resolves quality control issues in problem queues.
Meets or exceeds individual productivity requirements.
Follows standard procedures and introduces all new procedures into daily routine
Mentor the team to ensure excellence in performance and motivation levels
Identify the areas of training and ensures to work with training function to get that completed
Responsible for performance evaluation of the team on regular basis
Train and develop new hires to accommodate with company’s standards and culture
Maintains professional and productive relations and communications with internal customers.
III. Qualifications
A. Required Qualifications
Any graduate can apply.
Experience Range - 5 years to 8 years with minimum 1-2years of team handling experience.
International BPO experience is required.
Should have team handling experience as a Team lead.
US shifts.
Work From Office Only.
Walk-in Interview Details:
Date: 03rd June till 05th June (No Interviews on Sat & Sun)
Time: 12pm to 2pm
Dress Code: Formals Only
Location: 10th Floor, Towers D & E, Grand Canyon, ASF Insignia SEZ, Gwal Pahari, Gurgaon, Haryana 122003
Contact: Shivangi Chauhan (Email: schauha3@wm.com / 7428923172)
If this sounds like the opportunity that you have been looking for, please click Apply.
Questions about this role
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