Senior Manager, Commercial Sales

Job Description

The Senior Manager, Commercial France, will lead, and develop a highly driven and enthusiastic team of Account Executives. Our Sales teams are responsible for helping our existing customers leverage Zendesk as a key component to their CX Strategy and uncover New business through at scale and targeted prospecting programs, and direct AE-led prospecting activities.

We are looking for a positive, results orientated, and influential individual with deep SaaS experience. As a leader, you will possess outstanding quantitative, communications and sales leadership skills that will define, optimize and scale Zendesk’s business in France. This experienced leader and people manager will build and their team and sales strategies to ensure a robust pipeline and sales execution. Engaging closely with internal partners, you will develop, deploy and maintain a sales process based on our sales methodology, MEDDPICC and the upfront contract. Our ideal candidate has proven experience in managing, building and encouraging a team to achieve quarterly targets!

You will:

Direct a team of Account Executives who are responsible for geographically defined territories where strategic business planning leads to pipeline and bookings growth

Lead from the front: Act as the Sales Leader in sales cycle to help progressing deals with all the AE's.

Meet regularly with key senior stakeholders, reporting on team results and leading conversations about business direction, what we need to do to ensure success and how we successfully deliver

Provide feedback and recommendations on marketing efforts from real world interactions with prospects and customers.

Retain a culture of agility and speed while growing the focus on metrics, measurement and building for scale

Provide ongoing mentoring and development of the team of Account Executives (AE). This includes recruiting, onboarding and training new AEs, team events and culture building

Work with our enablement teams to ensure the appropriate trainings needs are flagged and executed on

Identify and execute ways to innovate our model and work cross-functionally across departments (Professional Service, Partners, Marketing, Ops, Product, IT) to push our initiatives

Evolve & refine the sales strategy, process and tactics to improve performance

You have:

You’ve been there and done it: 5 years experience scaling Sales functions in a high growth environment

Experience using MEDDPICC qualification framework and the upfront contract

Strong communication, people, and system building skills

Extensive experience in sales, and considerable software experience in SaaS/Customer Support/Sales/CRM

You are a leader of change who can inspire, coach and mentor teams to achieve new heights

You think globally and know how to align efforts with the direction and best interests of the organisation

Excellent in organizational leadership and raising team to new heights

Fluency in English and French is required.

Flexibility to travel extensively

Bachelor’s degree or equivalent work experience

About Zendesk - Champions of Customer Service

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide have the flexibility to choose where they work. The fact is, we know great work happens anywhere. Whether you’re collaborating from your home office, a Zendesk workspace, or the kitchen table, you’re part of one team at Zendesk.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

Zendesk

People First: Inclusion & Belonging

Employees at Zendesk work hard to build a culture where everyone belongs. It’s about our people knowing that they’re valued where they work. If this sounds appealing to you, come join us. You’re welcome, too.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.