Manager, Customer Experience
About the role
Paris, France; Remote - France | Technical Solutions Management
Come join the company that is reinventing cloud security and empowering businesses to thrive in the cloud. As the fastest-growing startup ever, Wiz is on a mission to help organizations secure cloud environments that will accelerate their businesses. Trusted by security teams all over the world, we have a proven track record of success and a culture that values world-class talent.
Our Wizards from over 20 countries work together to protect the infrastructure of our hundreds of customers, including over 50% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. We’re the leading player in a massive and growing market, but it’s still early enough for you to make a significant impact. At Wiz, you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our record growth. Come join our team and help us create secure cloud environments that allow the best companies to move faster.
Summary
The vision of the Customer Experience Management (CEM) team is to connect Wiz value to top customer initiatives to outpace the competition, facilitate healthy product adoption, and drive revenue growth. CEMs manage organizational change management by removing adoption roadblocks, increasing customer stakeholders invested in Wiz, and delivering value realization to our most valued customer accounts.
As a Manager, CEM you will be leading a team of CEMs. Ideal candidates will exhibit high levels of business acumen all the while maintaining a customer-first approach. You will streamline strategy and communications between sales, customer success and operations leadership to ensure long term retention of customers. Operating in a strategic 'player-coach' capacity, you will also maintain direct CEM ownership over a select few key accounts. This hands-on connection ensures you remain grounded in the customer experience, allowing you to personally pilot and refine new strategic 'plays' before scaling them across your broader team.
Join Wiz as a Manager, CEM to contribute to customer success and to be a part of an innovative and collaborative company that values excellence and growth.
What You’ll Do
Lead, mentor, and motivate a team of CEMs working with our most strategic customers.
Provide the team with tactical and strategic guidance to ensure delivery of exceptional service, value realization, and project execution strategies to customers in your region.
Actively manage and serve as the primary CEM for a small targeted portfolio of Strategic Accounts.
Drive CEM strategy and customer deliverables to continuous grow impact of your team.
Achieve or exceed quarterly revenue goals, tied to retention, growth, and adoption.
Maintain and report accurate customer health and project status within region while collaborating with sales peers.
Work with TAM leaders to drive customer outcomes and develop aculture of collaboration, learning, and success.
Identify and activate strategies to proactively identify and grow valuewithin accounts.
Collaborate effectively cross functionality with key teams including Deal desk, Legal and Operations.
Act as an escalation point for team around at-risk customers
What You’ll Bring
5+ years of experience as a CSM, CEM, PM or related customer facing revenue focused role ideally within security or cloud.
3+ years of experience managing Post Sales – Customer Success or Services roles focused on Fortune 100 accounts.
Proven track record of mentoring and managing high-performing revenue teams.
Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization.
Deep understanding of Security SaaS offerings and pricing models and ability to learn Wiz's offerings with agility
Location
We are focused on candidates located in London (UK/I) or Paris (France).
Applicants must have the legal right to work in the country where the position is based, without the need for visa sponsorship. This role does not offer visa sponsorship.
By submitting your application, you acknowledge that Wiz will process your personal data in accordance with Wiz's Privacy Policy.
Questions about this role
How do I apply to this Manager, Customer Experience role at Wiz Soluções?
Click "Apply with AI Applyd" above. We auto-fill the application from your resume and answer screening questions in seconds. No copy and paste, no juggling tabs.
What's the typical salary for Customer Success Manager in France?
Compensation for Customer Success Manager roles in France varies widely by seniority, employer size, and remote vs onsite arrangement. Check the salary range on this listing when published, or browse our Customer Success Manager hub for France medians across recent openings.
How fast does AI Applyd auto-apply?
Most applications complete in under 90 seconds. You can track the status in your dashboard and watch the screenshot proof land the moment the application submits.
What ATS does Wiz Soluções use?
AI Applyd supports Greenhouse, Lever, Ashby, Workday, iCIMS, SmartRecruiters, LinkedIn Easy Apply, and most other ATS platforms. If we can submit through the platform, we do.
Want AI Applyd to auto-apply to roles like this?
We tailor your resume per posting, fill the forms, and track replies for you.