HR Technology HCM Specialist

Life. Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living.

Join our HR Technology team in Watford and help shape the future of how our people experience Workday. If you’re passionate about HR systems, thrive on solving problems, and enjoy collaborating across global teams, this is your opportunity to make a real impact in a company that’s transforming lives.

What will you be doing?

As our HR Technology HCM Specialist, you’ll be the go-to expert for Workday HCM, supporting employees and managers across the business. You’ll deliver enhancements, manage small projects, and guide users through the platform with clarity and confidence. From gathering requirements to coordinating testing and supporting bi-annual releases, you’ll be at the heart of our HR technology transformation. You’ll also play a key role in data management, troubleshooting, and driving continuous improvement across our global HR processes.

Execution of HCM Service Delivery :

Deliver, support , and maintain HCM initiatives , including the implementation of the HR P roject s

First point of contact to our HR stakeholders and customer base for H CM queries

Provide support to our customer base on all core Workday processes

Caseload management, responding to H CM queries within agreed SLAs and in line with the processes of the Global Business Services function

Escalate tasks to the Global Product Owner as appropriate

Take initiative and resolve cases to full completion

Produce relevant paperwork in line with agreed processes and timelines

Administrative and system support on all HR Cycles

Requirements gathering according to Workday Implementation best prac tices.

Process Improvements, Projects & Metrics

Adhere to agreed timelines for project deliverables

UAT Project coordination and resolution

Adherence to metrics and work within agreed Service Level Agreements

Minimal error rates and dissatisfied customers

Involvement in projects as required

What will you need to be successful?

Success in this role means being proactive, organized, and customer-focused. You’ll need to be comfortable working across multiple markets and confident in your ability to manage competing priorities. You’ll be a trusted partner to our HR teams and a champion for great user experiences.

Proven solid functional knowledge of Workday HCM, including data structure and security

Experience supporting global HR teams and projects (min 6 years)

Strong understanding of HR technology vendors and implementation best practices

Ability to manage workload effectively and drive service improvements

You. Unlimited.

We believe in creating the greatest good for society. Our strongest investments are in our people and the patients we serve.

Inclusion and Belonging: Committed to welcoming, celebrating and thriving on inclusion and belonging. Learn more about our Employee Inclusion Groups on our website www.smith-nephew.com

Your Future: Generous annual bonus and pension schemes, Save As You Earn share options

Work/Life Balance: Flexible vacation and time off, paid holidays and paid volunteering hours so we can give back to our communities

Your Wellbeing: Private health and dental plans, healthcare cash plans, income protection, life assurance and much more

Flexibility: Hybrid working model (for most professional roles)

Training: Hands-on, team-customised, mentorship

Extra Perks: Discounts on gyms and fitness clubs, salary sacrifice bicycle and car schemes and many other employee discounts

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