Inside Account Manager
About the role
Company Description
With over 115 years of experience, EMCO Corporation is a leading national wholesale distributor of plumbing, HVAC, waterworks, and industrial products to the construction industry. We provide quality and cutting-edge products that help support residential, commercial and infrastructure initiatives across Canada.
At EMCO Corporation, we are committed to providing sustainable solutions to our customers and communities in which we live and serve. Our talented and passionate team members are the key to our success. We empower our team members to act like owners and make a difference within our business through striving for innovation and providing excellence in customer service.
We offer a fun, fast-paced and dynamic workplace. We work as a team, share core values, and support each other’s growth and development. As our teammate, you will have the opportunity to continually develop your skills through ongoing training, have the opportunity to be innovative and try new things, and work alongside passionate colleagues with diverse backgrounds and experiences. We are a team of enthusiastic individuals who are dedicated to meeting and exceeding the needs of the customers we serve.
Why Join Our Team?
EMCO Corporation is one of Canada’s largest integrated wholesale distributors of plumbing, HVAC, waterworks, and industrial products for the construction industry. We have endless opportunities for you to grow and develop in your career and a culture that prides itself in supporting you every step of the way!
In addition, we will offer you:
Great mentors and on-the-job training
Growth potential with competitive salary, benefits, and profit sharing
A career with a solid, stable company with strong core values
Participation in our pension plan with employer contributions
Work-life balance and flex time
Job Description
As an Inside Account Manager, you will be responsible for interacting with customers primarily over the phone and by email. You will provide excellent customer service to generate and close sales and meet or exceed sales and gross profit targets to increase profit sharing while building long lasting loyal customer relationships.
Additional duties will include:
Process sales orders and turn quotations into orders through customer interactions, primarily over the phone
Maintain relationships with established key accounts and ensure that their requests are being met
Use interpersonal skills to strengthen relationships with existing customers and increase market share
Act as a project manager (as needed) for large projects, which includes keeping detailed records of lead times and communicating lead time updates to the customer
Prospect and develop new customers using outbound calling campaigns
Meet or exceed the Profit Centre's gross profit and sales targets
Assist counter sales during peak hours and continue to drive business through face-to-face customer interactions
Investigate and resolve customer issues such as pricing deductions and product returns
Expedite customer material with vendors when required
Follow up with customers on quotes and outstanding orders
Support the Outside Sales and Counter Teams with customer orders and issues
Maintain accurate and up-to-date customer records and account information within the applicable software system
Monitor and track sales pipeline and forecast revenue to support Profit Centre goals
Be an integral part of the team supporting all activities that occur at the Profit Centre
Communicate to the Profit Centre Manager and Credit Department any changes in a customer's business that might cause a credit risk
Perform other tasks as requested by the Profit Centre Manager
Qualifications
College and/or University degree
A minimum of 1 year of experience in customer service or inside sales/contractor experience preferred
Proficient in the use of Microsoft Office software
Outstanding customer service and telephone skills
Ability to prospect new customers and increase sales with existing accounts
Possess a high level of attention to detail and strong organizational abilities; must be able to multitask and balance many different deadlines
Strong written and verbal communication skills to build and maintain strong working relationships with customers, vendors, and teammates
Ability to identify customer requirements and provide profitable solutions and close the sale
Able to learn and operate the applicable software system used to process orders
Intermediate math skills
Demonstrated ability to meet or exceed sales targets and gross profit goals
Strong problem-solving and conflict resolution skills to effectively address customer concerns and issues
Ability to work efficiently in a fast-paced environment while maintaining accuracy in data entry and record-keeping
Preferred Skills:
Previous experience with or knowledge of plumbing and building products sold at the Profit Centre
Experience using Trend and Eclipse
Experience with Customer Relationship Management (CRM) software systems
Additional Information
Salary Range -
EMCO uses third-party artificial intelligence to assess resumes to facilitate the review of candidates.
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