Manager, Relationship Managers (EMEA)

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.

Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.

Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.

Fin is transforming how businesses build relationships with their customers by embedding AI deeply into our platform. As customers adopt AI-driven capabilities, they need trusted partners who can guide them through change, help them understand value, and ensure adoption translates into meaningful business outcomes.

We’re looking for a sales leader to build, scale, and evolve a team of Relationship Managers selling into key continental European markets. This role is ideal for someone who excels at developing high-performing, experienced account managers and relationship sellers, instilling strong sales rigor, and leading teams through periods of product and go-to-market evolution.

You’ll play a critical role in retaining and expanding our customer base while helping customers move along their AI journey, from traditionalist to pioneer. Your main objective is to own and drive the performance of the customer segment, with accountability for growth, retention, and long-term customer value.

What will I be doing?

Lead and develop an AI-fluent RM team

Hire, onboard, and coach Relationship Managers for the EMEA region.

Develop and coach Relationship Managers to lead multi-threaded, value-based conversations across mid-market accounts, with a focus on driving expansion, renewals, and long-term customer growth.

Build a culture of curiosity, learning, and continuous improvement as AI capabilities evolve.

Inspire high standards of performance, accountability, and customer focus.

Own the business and deliver results

Own your team’s revenue number, with accountability for renewals, expansion, and pipeline generation

Establish strong forecasting discipline, deal inspection, and operational rigor at scale

Ensure consistent CRM hygiene and adherence to sales process and methodology

Balance near-term execution with long-term team development and business health

Lead multi-threaded expansion strategies across accounts

Enable modern, value-based and technical selling

Coach reps to sell outcomes and value, particularly where AI meaningfully differentiates Fin

Build business cases for AI adoption tied to efficiency, cost savings, and growth

Partner with Enablement and Product to translate evolving AI capabilities into clear customer-facing narratives

Raise the bar on technical credibility and commercial rigor across the team

Identify and unlock cross-sell and expansion opportunities

Drive larger, strategic renewals and upsell motions

Partner cross-functionally and shape the org

Work closely with Product, Enablement, RevOps, Marketing, and CS to support AI-driven GTM changes

Surface customer insights related to AI adoption, objections, and success patterns

Contribute to improving sales processes, tooling, and operating rhythm as the platform evolves

Navigate complex buying groups and stakeholder alignment

What skills do I need?

Required

5+ years Sales Management experience

Experience selling SaaS or AI solutions in a quota-carrying environment

Experience managing and developing revenue-owning individual contributors

Strong coaching and talent development skills, particularly with experience managing mid-market or commercial account executives / relationship managers

Demonstrated ability to forecast, inspect deals, and operate with rigor at scale

Comfort leading teams through change in a fast-moving environment

Nice to have

Working proficiency in German or French language

Exposure to selling technical or AI-enabled products

Familiarity with structured sales methodologies (e.g. MEDDPICC, Command of the Message)

Experience helping customers adopt new technology

Bonus skills & attributes

Enjoy building and scaling teams while maintaining high standards

Are excited about AI and motivated to help others understand its real-world value

Balance empathy with accountability and operational discipline

Translate complexity into clarity for customers and internal partners

Like partnering cross-functionally to improve how the business sells and serves customers

Benefits

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!

Competitive salary and equity in a fast-growing start-up

We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen

Regular compensation reviews - we reward great work!

Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.

Pension scheme & match up to 4%

Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents

Flexible paid time off policy

Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones

If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too

MacBooks are our standard, but we also offer Windows for certain roles when needed.

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Policies

Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.