Payroll & Time Specialist, Client Support

Excelforce is hiring an experienced Payroll & Time Specialist to support clients using UKG Ready with payroll, timekeeping, and workforce management needs.

About Excelforce

Excelforce provides payroll, timekeeping, HR, recruiting, benefits, and workforce management solutions to organizations across a wide range of industries. As a trusted UKG Ready partner, we work closely with our clients to simplify workforce management, improve operational efficiency, and deliver exceptional service. Our team is known for building strong client relationships, solving complex challenges, and serving as a true extension of our clients' organizations.

The Role

We are seeking a payroll professional who enjoys solving client problems, managing multiple priorities, and building strong client relationships. Experience with UKG Ready is highly preferred, but candidates with strong payroll, timekeeping, HRIS, or client support experience using other payroll and workforce management systems are encouraged to apply.

This is not an entry-level role. We are looking for someone who understands payroll operations, can troubleshoot issues independently, and takes ownership of client accounts. Experience limited to payroll approvals, viewing reports, employee self-service usage, or supporting payroll indirectly is not sufficient for this role.

Responsibilities

Assist assigned clients with processing their payroll

Assist clients with payroll, timekeeping, and workforce management questions

Troubleshoot payroll and timekeeping issues

Review payroll data for accuracy and identify discrepancies

Support accruals, timecards, payroll corrections, and employee data updates

Communicate clearly with clients and internal teams

Manage assigned accounts and follow issues through resolution

Provide a high level of customer service and support

What We’re Looking For

2+ years of payroll, timekeeping, HRIS, or workforce management experience

Experience processing payroll and resolving payroll-related issues

Strong attention to detail and accuracy

Strong problem-solving and troubleshooting skills

Professional communication skills and client-facing experience

Ability to manage multiple priorities and deadlines

Experience supporting multiple clients or business units is preferred

Experience with UKG Ready, UKG Pro, Workforce Central, Dimensions, ADP, Paylocity, Paychex, Workday, or similar systems is preferred

Preferred Experience

Payroll provider, HRIS support, HCM support, payroll service bureau, or client support environment

UKG Ready payroll and timekeeping experience

Multi-state payroll experience

Timekeeping, accruals, payroll audits, and payroll corrections

We are looking for someone who takes pride in getting payroll right and enjoys helping clients succeed in a fast-paced environment.

Job Type: Full-time

Pay: $70,000.00 - $85,000.00 per year

Benefits:

401(k)

401(k) matching

Dental insurance

Flexible spending account

Health insurance

Paid time off

Vision insurance

Application Question(s):

This position is based in Chester, NY and requires regular in-office attendance. Are you able to work on-site?

How many years of payroll processing experience do you have?

How many years of timekeeping experience do you have?

Which payroll, HRIS, or workforce management systems have you used on a day-to-day basis? (Examples: UKG Ready, UKG Pro, Workforce Central/Kronos, Dimensions, ADP, Paylocity, Paychex, Workday, etc.)

Briefly describe your hands-on payroll and timekeeping experience, including:

Payroll responsibilities you personally handled

Timekeeping or timecard responsibilities

Accruals, payroll corrections, audits, or troubleshooting you performed

Systems you worked in

Types of issues you independently resolved

Have you worked in a client-facing payroll, HRIS, HCM, payroll service, staffing, or support environment?

If yes, please describe:

The types of clients or organizations you supported

Approximately how many accounts, locations, or business units you managed

The types of payroll or workforce management issues you resolved

Work Location: In person