DevOps Manager

The DevOps Manager serves as a strategic and operational leader within the Engineering/DevOps function, responsible for designing, implementing, and managing AWS-based infrastructure, CI/CD pipelines, and platform operations to support scalable, secure, and reliable software delivery. This role ensures DevOps practices, architecture decisions, and platform design align with business objectives, engineering priorities, and long-term operational sustainability across client and internal environments. AWS is the primary cloud platform for this role; exposure to Microsoft Azure or other cloud environments is considered a plus and is not required.

This position operates in a fast-paced, complex software environment where system reliability, performance, and cost efficiency are critical. It requires deep, hands-on AWS expertise, including the ability to design and evaluate cloud architecture with a clear understanding of scalability, security, and cost implications across the full platform lifecycle.

Responsibilities include infrastructure such as code, automation, monitoring, incident response, and proactive identification and mitigation of risks related to design decisions, system dependencies, and resource utilization. Sound judgment is required to balance speed, reliability, and cost while avoiding over-engineering and ensuring scalable, maintainable solutions.

The DevOps Manager balances leadership with hands-on execution, collaborates with Engineering, Product, internal IT teams, and third-party offshore resources, and drives alignment across cross-functional teams. The role is accountable for system reliability, operational performance, and AWS cost management, ensuring environments are efficient, secure, and compliant. Availability outside standard business hours is required, as needed, to support critical deployments, production incidents, and time-sensitive operational events, and to ensure appropriate team coverage and response.

EDUCATION/CERTIFICATION/FORMAL TRAINING

Required: High school diploma or equivalent

Preferred: Bachelor’s degree in Information Technology, Software Engineering, Computer Science or a related field, or a combination of education and professional experience that provides equivalent knowledge and competencies.

Preferred/Considered a Plus: Cloud certifications (AWS preferred). Azure experience or certifications are a plus. Kubernetes, Terraform, or similar certifications are beneficial. Equivalent hands-on experience may be considered in lieu of certifications.

Preferred/Considered a Plus: Equivalent Agile training or demonstrated practical application of Agile principles in a professional setting will also be considered.

Preferred/Considered a Plus: Experience within the healthcare insurance or healthcare technology industry, including claims processing, products and benefits management, or related healthcare operational domains.

EXPERIENCE – MINIMUM YEARS OF PROFESSIONAL EXPERIENCE

Minimum 8 years required:

Progressive experience in DevOps, Site Reliability Engineering (SRE), platform engineering, or infrastructure engineering within a cloud-based environment.

Hands-on experience designing, implementing, and operating CI/CD pipelines, infrastructure as code, and AWS cloud-based environments in production. Exposure to additional cloud platforms (e.g., Microsoft Azure) is considered a plus.

Experience contributing to the design and maturation of cloud-based platforms, including establishing standards for deployment, monitoring, and operational support.

Demonstrated accountability for system reliability, platform performance, and delivery outcomes, including incident management and continuous improvement practices.

Strong working knowledge of core DevOps domains, including:

CI/CD pipelines and automation tools (e.g., Jenkins, GitLab CI)

Infrastructure as Code (e.g., Terraform, Ansible)

Cloud platforms: Deep expertise in AWS required; exposure to Azure or other cloud platforms is considered a plus

Containerization and orchestration (e.g., Docker, Kubernetes)

Monitoring and observability tools (e.g., Prometheus, ELK, Datadog)

Experience operating in regulated environments with exposure to security and compliance frameworks (e.g., HIPAA, HITRUST), including alignment of DevOps practices with security requirements.

Proficiency with Agile tools such as JIRA, Confluence, or equivalent platforms for project tracking, collaboration, and reporting.

Minimum 5 years required:

Leadership experience involving hands-on hiring, development, mentorship, and performance management of high-functioning, distributed teams in a hybrid or remote environments.

Demonstrated ability to drive accountability, ownership, and delivery across cross-functional teams, including prioritization, workload management, and execution of DevOps initiatives.

Advanced proficiency in Microsoft 365 applications, including Teams, Outlook, Excel, Word, and PowerPoint, to support communication, collaboration, reporting, and documentation.

WORK AUTHORIZATION & SPONSORSHIP

The Company does not provide visa sponsorship or employer-supported work authorization of any kind, now or in the future. This includes, but is not limited to, H-1B, H-1B1, H-2B, L-1, O-1, TN, E-3, E-1/E-2, F-1 OPT or STEM OPT, J-1, H-4 EAD, L-2 EAD, or any other immigration status or work authorization that requires employer petitioning, sponsorship, extension, verification, or other employer action.

All candidates must have active, valid, and unrestricted authorization to work in the United States at the time of hire and throughout employment, without any sponsorship, petition, or support from the Company.

The Company complies with all federal immigration laws, including the Immigration Reform and Control Act (IRCA), and does not discriminate based on citizenship or national origin.

EMPLOYMENT ELIGIBILITY & PRE-EMPLOYMENT SCREENING NOTICE

Our Company participates in E-Verify as part of certain client contractual requirements. In accordance with federal law, all new hires must complete Form I-9 and provide documentation acceptable to the U.S. Department of Homeland Security (DHS) to verify their identity and authorization to work in the United States within three (3) business days of their start date. For more information on employment eligibility verification and acceptable documentation, visit the DHS website at: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents ;

As a condition of employment, all candidates and employees are subject to a background check and drug screening. These screenings are required by Company policy and by client contractual obligations and are conducted in compliance with the federal Fair Credit Reporting Act (FCRA) and all applicable federal, state, and local laws. The scope of drug testing may vary by state, depending on applicable state and local laws.

WORK LOCATION

This position is designated as hybrid and requires regular in-office work in one of the following offices: Boca Raton, FL or Denver, CO or Midtown New York City. This is not a remote role.

On-site attendance and the ability to meet minimum in-office requirements, as well as additional in-office time based on business needs, are essential functions of the role. In-office requirements are determined by the Company and may vary based on team, project, or operational needs

Relocation assistance is not provided for this position

HIRING PAY RANGE - ANNUALIZED

Boca Raton, FL: 132,000 – 165,000

Denver, CO: 148,000 – 185,000

Midtown NYC: 156,000 – 195,000.

The stated hiring pay range is our good faith belief at the time of this posting. Final compensation placement will vary based on multiple factors such as position level placement, experience, knowledge, geographic location, competencies, and skill level as well as internal equity.

BONUS COMPENSATION

Discretionary annual bonus amounts are not guaranteed and are subject to change based on company and individual performance. Discretionary annual bonuses, when paid, are determined by the leadership team, and is based upon an individual performance that exceeds role expectations.

BENEFITS

In accordance with this position, hired individuals may be eligible to participate in Company benefit plans and programs, including paid time off benefits (vacation, holiday, and sick time); group medical, dental, and vision insurance programs; life insurance benefits; the Company’s 401 (k) retirement plan, in accordance with and subject to the eligibility and other provisions of such plans and programs.

JOB POSTING DISCLAIMER

The information provided in this posting is intended to describe the general nature and level of work expected for this role. It is not an exhaustive list of all duties, responsibilities, or qualifications. Job duties and requirements may change based on business needs, consistent with applicable law. Employment with the Company is at will, meaning either the employee or the Company may end the employment relationship at any time, with or without notice or cause, as permitted by law.