Software Support Engineer

Dematic is looking for a talented Software Support Engineer to provide remote, second level customer support with Dematic's Customer Service team. The work schedule for this opening is rotating 12-hour day shifts, four days on and four days off. The employee will work closely with customers, first level technicians, and software/technical engineers to resolve customer issues. The employee may participate in emergency situations requiring on-site support. Ideal candidates will possess knowledge of multiple programming languages, operating systems, databases, and networking.

We offer:

What We Offer:

Career Development

Competitive Compensation and Benefits

Pay transparency

Global Opportunities

The base pay range for this role is estimated to be $65,000 - $140,000 at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.

Tasks and Qualifications:

What you Will Do in This Role:

Provide technical support to customers via phone, email, and chat.

Diagnose and troubleshoot software issues

Collaborate with the development team to resolve complex issues

Document and track customer issues and problems.

Assist in the creation of support documentation and knowledge base articles.

Conduct training sessions for customers on software usage.

Travel approximately 5% of the time to different customer locations and Dematic locations in the United States

Participate in an on-call rotation during non-business hours

What We Are Looking For:

Bachelor's Degree (Computer Science, Software Engineering, or related field)

Proven experience in software support or a similar role

Strong problem solving skills and attention to detail.

Excellent communication skills, both written and verbal.

Experience with Oracle / MS SQL databases

Experience with Windows operating systems

Material handling experience

Experience with Java, C, C#, or Python

Customer Service experience