Danish-speaking Customer Support Agent for iGaming client in Malta
About the role
Picture this: short commutes, international colleagues, sunshine most of the year — and a role where you’re actually learning how a global online business works behind the scenes.
Founded in 2008, our client is a major player in the international iGaming industry, operating multiple sportsbook and casino brands across global markets. With over 500 employees across seven locations, they combine scale with a people-focused culture.
They don’t aim for “good enough.” They aim for best-in-class customer experience, and that’s where you come in.
The Role
This isn’t a copy-paste customer service job. You’ll become an expert on the company’s sportsbook and casino products and act as a one-stop contact point for players.
You’ll handle daily communication via calls, live chat, and email, making sure players receive fast, clear, and professional support. No two days look the same, and that’s part of what makes the role interesting.
You will:
Resolve customer queries across phone, chat, and email
Take ownership of complex cases and follow them through to resolution
Work directly with internal teams and external providers
Approve withdrawals and handle account-related processes
Process KYC documentation and conduct enhanced due diligence when needed
Run daily security and transaction checks to protect the business
Contribute to team KPIs and overall service levels
Share feedback to improve systems, FAQs, and internal processes
Support management with ad hoc analysis of customer trends
Development & Growth
Our client actively invests in employee development through an internal programme. You’ll gain exposure to areas like:
Escalations
Fraud & Risk
Compliance
Commercial
Product
It’s designed to help you grow beyond your role and open doors internally, not just keep you in one position.
Requirements
Fluent Danish (written & spoken)
Comfortable working shifts
Strong problem-solving and analytical mindset
Able to multitask in a fast-paced environment
Interest in sports and casino is a plus
Min 1+ year of previous customer support experience (chat, phone, email)
Benefits
Hybrid setup with real flexibility
Up to 40 days per year working remotely from anywhere
Relocation package + bonus scheme
International private health insurance
Wellbeing allowance
Home office setup bonus
Weekly and quarterly team events
Office breakfast (Tuesdays) & lunch (Mon/Wed)
This role is ideal if you want international experience, industry knowledge, and a lifestyle upgrade, without putting your career on pause.
Questions about this role
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