Operations Supervisor
About the role
Is this job for you?:
Do you believe in putting the customer first?
Are you a team player and do you have an incredible sense of leadership?
Are you motivated by achievement goals?
The Brick is actively seeking to our management team. We need enthusiastic people with a great customer focused attitude! The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience in one of our fabulous retail locations!
Responsibilities:
Reporting to the Store Manager, the Operations Supervisor will have the following responsibilities:
Maintain excellence in store merchandising, detail and customer service
Recruit, hire and develop staff through coaching, goal setting and conducting performance appraisals
Handle escalated customer service issues and offer solutions
Ensure 100% customer satisfaction
Lead by example, promoting teamwork within all departments
Ensure a high-level of data entry accuracy with minimal errors
Maintain store inventory levels and inventory accuracy
Control and reporting of Accounts Receivable and Accounts Payable
Understand, implement and ensure compliance with all Brick Group policies & procedures
Qualifications:
High school diploma or equivalent; post secondary education an asset
2 or more years of customer service or sales experience
Previous retail Supervisory or Senior Associate experience an asset
Proven track record in customer service, operations and merchandising
Excellent verbal and written communication skills
Highly developed problem solving skills
Good time management skills and work ethic
The ability to promote an extreme level of excellence and pride in customer service and store detail
Flexibility to work any shift, including evenings and weekends, as required
Why The Brick?:
A flexible and comprehensive benefits package, including Health, Dental and Paramedical Services for you and your family
Competitive remuneration package that will commensurate with experience
Career progression potential with plenty of access to ongoing personal and professional development
Employee discounts
A dynamic environment to showcase your leadership talents.
The Brick is committed to fair and accessible employment practices and will accommodate people with disabilities throughout the recruitment, application, and selection process. If you require an accommodation at any stage of the process, please let the hiring manager know or reach out to hrhires@thebrick.com
Questions about this role
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